(Junior) Engineer, Performance and Optimisation

Role description summary

The role of Engineer, Performance and Optimisation will contribute to the business optimisation of SES Networks by reviewing system performance, identifying best practices and implementation gaps by taking action to resolve those gaps.  The incumbent will acquire deep understanding of GEO HTS satellite, MEO and other orbits architectures including the key aspects of end-to-end system optimization. They will develop system analysis methods, report regularly on system performances, and propose improvements having a direct impact on SES revenues and profitability.

The incumbent will lead technical implementation projects associated with the automation of system resource optimisation. These projects will involve multiple SES teams within Technology, SES Networks and other relevant SES entities.

Primary responsibilities / Key result areas

• Assist in the preparation of Line-ups for the MEO systems for multiple type of terminals and commercial requests.
• Run simulations with systems software tools owned by the team (SCS, ASPM NG, MEOCAP, etc) and provide analyses and KPIs to respond to Sales and Solution Engineering feasibility requests
• Propose development that will allow system improvement and unlocking of Mbps
• Support the development of new tools for current and next generation systems to allow SES to automate the network design and network provision processes effectively.
• Ability to troubleshoot a customer link performance and understand what the root cause of an outage or degradation by reviewing key measured data, running link budgets.
• Interacting with different teams at SES including Asset management to support in identifying available capacity and building business planning through constellation planning and defining operating limits.
• Have a deep understanding of HTS satellite architectures including the key aspects of end-2-end system optimization.
• Maintain expertise by training on upcoming system
• Develop scripts and work with data to meet various needs related to end-2-end systems performance & optimization.
• Develop new portals in Power Bi and/or Splunk to highlight services KPI and inconsistencies
• Propose new developments and enhancements to the SES software suite to assist with modelling and analysis of customers systems
• Work on additional systems and performance tasks as needed.
• Grow to become the SME for Operations on SES software related platforms
• Liaise with Operations and Sales Engineering to confirm proper and optimal configuration of each user service considering customer experience and SES resources

Competencies

• Sense of urgency, initiative and competitive drive to get things done
• Strong technical problem solving and analytic skills to isolate problems, recommend and implement solutions
• High attention to detail
• Follow tasks to completion and be dependable
• Demonstrate a professional business attitude when working with internal staff and external customers
• Ability to work at in a fast-paced environment, dealing with multiple priorities
• Ability to learn new technologies quickly
• Possesses the capacity to monitor current service levels to ensure agreed standards are consistently delivered. Identifies trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Has the capability to make a real difference to SES business.
• Communication and influencing, has the ability to compile, interpret and present information on complex and important issues. Works openly and supportively with one another solving problems and sharing ideas
• Problem solving, has the capacity to analyze complex and diverse problems, in their area of expertise, that could have a major impact on the organization. This could include examining new ideas or finding the root cause of an existing problem in order to minimize the risk of reoccurrence
• Change and innovation, the ability to proactively identify and promote the need for change, overcome resistance and provide support to others where necessary to realize the benefits. Has the capability to use each opportunity to further develop the different technology aspects; perseverance to get the job done
• Demonstrated performance as a reliable team player
• Self-Starter with a high level of personal accountability

Qualifications & Experience

• Masters degree in Computer Science, Electrical Engineering, Aerospace Engineering or equivalent field
• 2+ years of experience in satellite communication industry including VSAT systems, RF systems, SATCOM Baseband, satellite ground-based antennas, Network Management, and Modem systems equipment
• Experience in data modeling using different tools (i.e. Power BI)
• Python or other programing experience
• Excellent verbal and written communication skills
• Solid writing skills for technical documents including specifications and studies
• Fluency in English, any other regional language being an asset
• Excellent organizational skills
• Coding and Database management skills as a plus
• Strong interpersonal and communication skills, an ability to work effectively in a global, high multicultural team
• Strong desire to learn new technologies
• Willingness to travel up to 20% of the working time
• Willingness to work weekends or evenings during peak workload periods
• Willingness to work on call as required