Intern, Service Portfolio Analyst

ROLE DESCRIPTION SUMMARY

The Service Portfolio Analyst Intern will play an active role in a company‑wide initiative to reshape and grow our Professional Services portfolio. This portfolio is a critical lever for differentiation, customer value, and long‑term growth, and the internship offers first‑hand exposure to how strategic service offerings are designed, structured, and scaled in a complex, technology‑driven organization.

You will support the transformation of an existing portfolio into a clear, modular, and scalable set of service offerings that can be tailored to different customers, markets, and use cases. This includes helping to rationalize legacy services, improve consistency and transparency, and identify opportunities to expand the portfolio based on market needs, customer expectations, and internal capabilities.

The role sits at the intersection of strategy, engineering, product, and commercial teams. You will work with stakeholders across functions to understand how services are delivered technically, how they create value for customers, and how they are positioned and commercialized. This means translating complex technical or operational concepts into structured service building blocks and value propositions that can be consumed by sales teams and customers.

You will work on real portfolio artifacts (e.g. service structures, assessments, roadmaps, analyses) and support decision‑making with data, logic, and concise storytelling. The scope is designed to balance analytical work, structured problem‑solving, and exposure to senior stakeholders, providing strong learning value for students interested in strategy, product, or services roles.

This role is well‑suited for candidates who enjoy bringing clarity to complexity, are curious about how technology becomes a service, and want to gain hands‑on experience in portfolio design within a fast‑evolving business environment.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Review and assess the existing service portfolio (structure, overlaps, gaps, scalability).
• Support the redesign of the portfolio into clear, modular service building blocks.
• Help define service taxonomy, value propositions, and positioning.
• Identify opportunities to simplify, standardize, or bundle services for efficiency and clarity.
• Support cost, pricing, and value logic analysis in collaboration with commercial teams.
• Help ensure alignment between service offerings, delivery capabilities, and target markets.
• Conduct market and competitive research to identify new service opportunities and growth areas.
• Support use‑case development for priority customer segments and verticals.
• Contribute to roadmap development for portfolio evolution.
• Interface with engineering and operations teams to understand technical feasibility and delivery models.
• Support alignment between services, products, and go‑to‑market strategy.
• Prepare clear documentation, presentations, and decision materials for stakeholders.

COMPETENCIES

• Strong analytical and structured problem‑solving skills
• Ability to break down complex topics into clear and logical components
• Interest in services, technology, and business strategy
• Comfortable working with data, frameworks, and presentations
• Strong communication skills (written and verbal)
• Proactive, curious, and able to work independently in a dynamic environment
• Experience with PowerPoint, Excel, or similar analytical tools

QUALIFICATIONS & EXPERIENCE

• Currently pursuing a Bachelor’s or Master’s degree in Engineering (e.g., Industrial, Systems, Telecommunications, IT, or similar), or Business, Strategy, Management, Economics, or a related field
• Priori experience with Service Delivery or a Professional Services organization in a technology context would be an asset.