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Communications Technician

Requisition Number:  10538
Contract Type:  Permanent
Location(s): 

Woodbine, MD, US

ROLE DESCRIPTION SUMMARY

The Communications Technician will communicate directly with customers and uplink operators. The technician will measure RF carriers and perform satellite carrier accesses at the SES Payload Management Operations Center (PMOC) in accordance with established access procedures. The technician will also document events and activities and troubleshoot satellite service anomalies.

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Analyze RF anomalies and troubleshoot issues to resolution using logical methods
  • Operate test equipment and computer/software applications to complete support tasks
  • Perform technical testing and evaluations (RF, EIRP, C/N, etc.)
  • Communicate professionally with customers via telephone and email
  • Support customer requests (satellite accesses, trouble resolution, etc.)
  • Document activities and events clearly and concisely
  • Protect SES spacecraft and satellite bandwidth

 

COMPETENCIES

  • Knowledge and understanding of signal flow and RF theory
  • Capable of problem solving and able to resolve difficult or complicated challenges
  • Able to make timely, informed decisions in a fast-paced environment, that take into account facts, goals, constraints, and risks

 

QUALIFICATIONS & EXPERIENCE

Required

  • Minimum 2 years of satellite communications and customer service experience, or equivalent technical training (satellite, RF engineering)
  • Demonstrated ability to operate an RF spectrum analyzer
  • Willingness and ability to work nights, weekends, and holidays as job/schedule requires
  • Ability to prioritize tasks, isolate problems and return services back to normal operation quickly
  • Excellent written and verbal communication skills
  • Must be able to provide proof of authorization to work in the United States

 

Desired

  • Associates degree
  • Proficiency in Word, Excel, PowerPoint

WHAT'S IN IT FOR YOU?

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

 

GOOD TO KNOW

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

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