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Engineer, IT Operations

Requisition Number:  9042
Contract Type:  Permanent

Washington DC, US


The position is directly responsible for the Installation, Monitoring, Operation and Support of the global SES IT install base, with a strong focus on systems. 

The incumbent will work in close collaboration with the Service Desk and all 3rd level Engineering teams.


Extended Job Description:



  • Install and operate the global SES IT infrastructure and systems (Linux / Windows / VMWare / Storage / AD / Citrix)
  • Install and operate systems in Microsoft Azure or other Cloud providers (Linux / Windows / Virtual Appliances / AaaS)
  • Proactively monitor the SES internal IT Infrastructure through enterprise monitoring tools (Spectrum, Nageos, Weathermap, Centreon, HP Openview, Netbrain, etc.)
  • Proactively recommend solutions/modifications of the existing IT environment in order to secure SES’ operational assets, in particular the satellite operations environment
  • Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues, improve the end user experience
  • Ensure maturity improvement and adherence of/to all IT service management processes, including, but not limited to, incident management, change management, request fulfilment, problem management
  • Maintain standards and standard operating procedures
  • Work actively with the IT Service Management tool (Service Now)
  • Create Incident Reports for major incidents, actively participate in answering / resolving Problem Tickets
  • Work actively with the IT Service Desk to help create troubleshooting procedures for common issues
  • Help create knowledge base articles for common issues and for user self-help portal
  • Focus on simplification and standardization
  • Stay up-to-date with state-of-the-art IT concepts and technologies
  • On-call duties will be required 24/7 on a rotational basis



  • Ability to integrate into cross-functional and/or virtual project teams
  • Strong analytical and problem-solving skills: ability to frame complex problems or business issues and can elaborate and articulate alternative solutions
  • Proactive approach towards potential and/or current customers
  • Ability to work independently with minimal supervision
  • Ability to understand priorities and to proactively deliver results, even under tight deadlines
  • Ability to overcome resistance to change
  • Knowledge of DHCP and DNS management using Infoblox or similar tool
  • Knowledge of Cloud infrastructure and management
  • Broad understanding of all technologies covered in the IT Operations group
  • Ability to learn new technologies quickly
  • Ability to understand business requirements and all stakeholders in the service delivery process



  • Bachelor’s Degree in Computer Science, Business Information Systems or equivalent
  • Bachelor’s Degree in Computer Science, Business Information Systems or equivalent
  • Minimum three to five years of applicable professional experience in a large heterogeneous environment
  • Sound understanding of Microsoft Azure infrastructure or other Cloud providers. Certifications are a plus
  • Sound technical understanding of the IT landscape and related technical skills
  • Broad knowledge of Information Security and knowledge of the specificities of the satellite industry
  • Vendor Certifications preferred
  • Sound & proven experience with MS Active Directory, MS Server 2008 and up, VMWare and/or Nutanix
  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
  • NATO/EU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance



Specific Projects

  • Deployment of new hardware and software solutions within the functional scope
  • Consolidation of existing implementations and solutions throughout SES
  • New network technology introduction
  • Policy implementation (CoBIT, ITIL, Security and other IT related)


In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.



SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

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