Field Services Representative - France (Toulouse)

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS:

    Provide technical support for the operation and installation of IFC and W-IFE products to SES' airline customers and on the Airbus Final Assembly Line.
    Report to regional manager of Maintenance & Customer Operations EMEA.
    Develop and maintain excellent working relationships with airline customers and Airbus to achieve and maintain customer satisfaction goals as defined by SES Senior Leadership.
    Work collectively with the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner.
    Coordinate with internal stakeholders in resolving problems and progressing projects to help smooth resolution and progress.
    Assist communication between headquarters, Airbus and customers to prevent conflicts and misunderstandings as an intermediary to ensure smooth communication.
    Support all technical aspects of SES systems during installation and on the customer fleet, including but not limited to preventative maintenance, fault isolation, troubleshooting, soft-ware loading, hardware replacement and fault rectification.
    Provide on-site technical support of the IFC and IFE to airline or maintenance personnel.
    Provide internal and external reporting of all technical issues and resolution actions and esca-late issues as appropriate in a timely manner.
    Provide technical support to Airbus, airline customers and MROs on AMMs, Installation Drawing, Schematic, Service Bulletin, etc.
    Support internal and external stakeholders and coordinating between all companies on tech-nical and certification activities for system installation or modification projects. 
    Monitor the system performance daily, identify any malfunctions from the data, and take ap-propriate measures to correct the malfunctions.

QUALIFICATIONS & EXPERIENCE

    Minimum 3 years’ experience in aircraft maintenance including electrical and avionics sys-tems on commercial aircraft.
    Aircraft Maintenance License is preferred.
    Ability to pass all background checks for the purpose of airport badging.
    Computer skills, including Microsoft Office.
    Driver’s license