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(Senior) Engineer, Systems Engineering - Performance & Operations

Requisition Number:  12282
Contract Type:  Permanent
Location(s): 

The Hague, NL

ROLE DESCRIPTION SUMMARY

You will be responsible for contributing to the business optimization of SES by reviewing system performance, identifying best practice and implementation gaps and by taking action to resolve those gaps.  You will develop system analysis methods, report regularly on system performances and propose improvements having a direct impact on SES revenues and profitability.

You will lead technical implementation projects associated with automation of system resource optimization. These projects will involve multiple SES teams within Technology, Operations, and other relevant SES entities.

 

Extended Job Description:

 

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS 

  • Develop and recommend tools to capture, collect, and produce analytical data allowing to profile system performance in term of key performance indicators with business impact 

  • Based on performance analysis, propose system changes improving performance of SES client’s systems 

  • Define, secure and prepare datasets for statistical modelling with the support of SES Operations 

  • Incorporate findings and provide industry and competitor insights as part of model development and enhancement 

  • Propose new developments and enhancements to the SES software suite to assist with modelling and analysis of customers systems  

  • Assessment of performance at every step of the system implementation and later on during its operational phase, and feedback into lessons learned for future implementations  

  • Be the authority on MEO based satellite link analysis and customer solution development in 

  • support of SES product initiatives and customer opportunities. This includes configuration management oversight in the development and execution of satellite configuration changes. 

  • Propose enhancements to the MEO satellites system (Payload and platform) that will meet the needs of NOC, OEs, SOC, Asset Management, Systems Engineering and Solution Engineering. 

  • Support Network and Operations when investigating complex problems related to the SES systems 

  • SME for Operations on SES software related platforms 

  • Proactively audit and report customer network performances at regular intervals to ensure compliance to the SLA and up-to-date configuration status including Gateway, Terminal, software, resources, IP, maintenance and sparing. 

  • Liaise with Operations and Solution Engineering to confirm proper and optimal configuration of each user service considering customer experience and SES resources with focus on MEO constellation. 

  • Collaborate with cross functioning teams, including Commercial, Product Development (Mobility, Enterprise, Government), Spacecraft Engineering teams and Service Companies. 

  • Support the mPower team with analysis, tooling, product definition, terminal development and validating business cases for various opportunities 

  • Support the link budget model to ensure that it is correct, and the calculations meet the technical specifications made by SES 

  • Support the ARC simulator module to ensure it meets the technical and business needs of SES 

 

COMPETENCIES 

  • Strong knowledge of satellite link analyses, satellite link modelling tools and associated dependencies 

  • Demonstrate solid knowledge base on satellite technologies, systems and market aspects 

  • Demonstrate a good understanding of satellite payload architecture 

  • Ability of sound analytical and decision making skills 

  • Able to lead technical coordination efforts across different teams including the ability to take responsibility for work packages and topics 

  • Deep knowledge of O3B constellation and all associated operational aspects, with proven track record related to efficient interaction with multiple operational teams within SES 

  • Proven track record related to the implementation of new products in interaction with customers   

  • Possesses the capacity to monitor current service levels to ensure agreed standards are consistently delivered. Identifies trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Has the capability to make a real difference to SES business.  

  • Problem-solving, has the capacity to analyze complex and diverse problems, in their area of expertise, that could have a major impact on the organization. This could include examining new ideas or finding the root cause of an existing problem in order to minimize the risk of reoccurrence 

  • Knowledge and skills: illustrates a thorough broad and deep understanding, builds on concepts and experience, and contributes to shaping future organizational policy. Typically requires wide exposure to complex procedures and practices to tackle the challenges at this level. May be seen as the reference point for his / her functional area  

  • Change and innovation, the ability to proactively identify and promote the need for change, overcome resistance and provide support to others where necessary to realize the benefits. Has the capability to use each opportunity to further develop the different technology aspects; perseverance to get the job done  

  • Communication and influencing, has the ability to compile, interpret and present information on complex and important issues. Works openly and supportively with one another solving problems and sharing ideas  

  • Demonstrates a solid knowledge base on satellite technologies, systems and market aspects 

  • Has strong leadership skills; the ability to inspire and drive the achievement of goals 

  • Instill high-quality standards offered through SES’s portfolio of services and coach other technical team members in their skills development 

  • Self-Starter with a high level of personal accountability 

 

QUALIFICATIONS & EXPERIENCE 

  • University or engineering degree (e.g. FH, TH, IST, BSc, MSc) in telecommunications or related field 

  • At least 10 year of professional experience or equivalent in relevant field 

  • In-Depth knowledge of Telecommunications Satellite Systems including VSAT systems 

  • Expert working knowledge of satellite and RF systems, SATCOM Baseband, satellite ground-based antennas, Network Management, and Modem systems equipment 

  • Complete understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems 

  • Highly experienced in developing and maintaining high availability satellite or telecommunications systems using manned and unmanned facilities 

  • Excellent verbal and written communication skills 

  • Coding and Database management skills as a plus 

  • Knowledge of the specificities of the satellite industry 

  • Fluency in English, any other language is considered as an asset  

  • Willingness to travel internationally 

 

SES is an Equal Opportunity and Affirmative Action Employer.

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