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Senior Engineer, System Engineering Performance

Requisition Number:  9676
Contract Type:  Permanent
Location(s): 

The Hague, NL Betzdorf, LU

ROLE DESCRIPTION SUMMARY

You as the Senior Engineer, System Engineering Performance actively contribute to the business optimization of SES by reviewing system performance, identifying best practice and implementation gaps and by taking action to resolve those gaps.  You will develop system analysis methods, report regularly on system performances and propose improvements having a direct impact on SES revenues and profitability.

You will lead technical implementation projects associated with automation of system re-source optimization

 

Extended Job Description:

 

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Studies & Analysis
    • Develop and recommend tools to capture, collect, and produce analytical data allowing to profile system performance in term of key performance indicators with business impact
    • Based on performance analysis, propose system changes improving performance of SES client’s systems
    • Define, secure and prepare datasets for statistical modelling with the support of SES Operations
    • Incorporate findings and provide industry and competitor insights as part of model development and enhancement
    • Propose new developments and enhancements to the SES software suite to assist with modelling and analysis of customers systems
  • Mobility Platform Optimization
    • Propose development that will allow system improvement and unlocking of Mbps in the Shared Capacity system
    • Respond to Sales and Sales Engineering requests by running parallel simulations to optimize the capabilities of Shared Capacity System
    • Work with operations to forecast and mitigate potential issues
    • Refine the itinerary tool so that Shared Capacity System can better forecast real world problems
    • Propose enhancements to the Shared Capacity System simulator that will meet the needs of NOC, OEs, SOC, Asset Management, Systems Engineering and Sales Engineering
    • Work with our NOC to publish reports on the system to trouble tickets and improve NOC ticket system tagging. Use these reports to drive improvements in SCS (BUC RMAs, file system enhancements, database redundancy, Betz failover site, etc.)
    • Work on additional systems and performance tasks as needed
  • Demonstrations/Exercises/Rehearsals
    • Plan, prepare, execute, and/or evaluate operational demonstrations, exercises, and rehearsals to demonstrate system performance and operational readiness
    • Write and maintain a list of actions which can be implemented to increase the operational awareness and operational efficiency
  • Operations
    • Support Network and Operations when investigating complex problems related to the SES systems
    • SME for Operations on SES software related platforms
    • Proactively audit and report customer network performances at regular intervals to ensure compliance to the SLA and up-to-date configuration status including Gateway, Terminal, software, resources, IP, maintenance and sparing
    • Liaise with Operations and Sales Engineering to confirm proper and optimal configuration of each user service considering customer experience and SES resources
  • Other Responsibilities
    • Provide technical support for sales
      • Provide technical briefings to key customers
      • Work with Sales and customers to determine how to most effectively utilize the system
      • Represent SES technology at industry events and with media
    • Contingency Planning
      • Identify O3b system contingencies and develop mitigation plans/strategies to minimize customer impacts and maximize restored service capacity
    • Training
      • Provide system overview training for new employees, when requested
      • Assist with the development of SOC and NOC training, as required
      • Instill high quality standards offered through SES’s portfolio of services and coach other technical team members in their skills development

 

QUALIFICATIONS & EXPERIENCE

  • University or engineering degree (e.g. FH, TH, IST, BSc, MSc) in telecommunications or related field
  • At least 10 year of professional experience or equivalent in relevant field
  • In-Depth knowledge of Telecommunications Satellite Systems including VSAT systems
  • Expert working knowledge of satellite and RF systems, SATCOM Baseband, satellite ground-based antennas, Network Management, and Modem systems equipment
  • Excellent verbal and written communication skills
  • Fluency in English, any other regional language being an asset
  • Sound analytical skills, critical task/tactical related decision-making skills 
  • Strong interpersonal and communication skills, an ability to work effectively in a global, high multicultural team
  • Willingness to travel up to 20% of the working time

 

SES is an Equal Opportunity and Affirmative Action Employer

 

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