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Segment Solutions Engineer, Global Government

Requisition Number:  10881
Contract Type:  Permanent
Location(s): 

The Hague, NL Betzdorf, LU

Role Description Summary

As part of the Solutions Engineering team, the Government Solutions Engineer will work directly with the Government Solutions Manager and associated team members to develop technical and product led solutions for the Government segment.  The Government Senior Solutions Engineer will support the development of the market segment by working closely with the respective commercial, market and product development leads to identify and meet customer/market technical requirements.  The Senior Solutions Engineer will also work closely with the SES Networks Product Design & Engineering groups to deliver the required solutions. Close cooperation with numerous SES Network groups will be required to ensure solutions are innovative, differentiated and commercially viable.

 

The Senior Solutions Engineer is the primary technical point of contact for our government Distribution Partners (DP) and end-user customers within the Government business sector and technical liaison to Solutions Engineering and service delivery teams. The Senior Sales Engineer is an integral member of the Government business development and account management teams providing support in all aspects of defining, developing and implementing solutions for distribution partners and end-user.

 

The Senior Solutions Engineer will also be responsible for supporting the GovSat entity from a technical perspective, and will be required to have or obtain the appropriate security clearances (NATO SECRET minimum).

Extended Job Description:

Primary responsibilities / Key result areas

  • Requirements qualification and validation with DP and end-user customer’s engineers directly, and management/business development staff;
  • Assist DP in:

             i) The development of optimized technical service solutions for end-user customer requirements;

             ii) preparation of technical proposals in support of formal/informal sales requests;

             iii) preparation of formal RFP responses with a detailed understanding of the end-user customer’s service needs, application/mission environment and Total Cost of Ownership (TCO) drivers;

  • Maintains familiarity of the SES Networks Generally Available (GA) products, the Product Road Map and longer-term Technology Road Map helping to define and develop activities ensuring they maintain relevance and differentiation;
  • Maintains a high standard of technical development within the Government market segment. Explores new technologies and works with vendors to support the requirement of exceeding customer expectations;
  • Identify key areas of non-compliance and provide management with viable alternate solutions.
  • Provides support for the design and engineering development of SES Networks Government product concepts as required, ensuring a consistent approach to ease internal operation and efficient development practices;
  • Ability to investigate new technologies to enhance user experience. Appreciate in theatre environments and associated constraints. Ability to deliver innovative solutions for review to Senior SES Network management;
  • In collaboration with other technical resources, engages with industry vendors to understand their development road maps and influence them for the benefit of the SES Networks and its customers where possible;
  • Manage demonstrations and testing from a technical perspective to demonstrate SES Networks MEO/GEO capabilities relating to Government communications;
  • Facilitate interaction with other technical resources, i.e. Technology innovation to take best advantage of technology development trends;
  • Ensure all relevant security requirements and guidelines are understood and appropriately implemented;
  • Defining and implementing appropriate tools and technologies to foster a collaborative workspace for all team members;
  • Maintains organization ethics and morals and adheres to the SES Way of Working, ethics and codes.

 

Competencies

  • Ability to deliver tasks and projects in a timely manner. Establish working practices within the Solutions Engineering team and challenge legacy concepts where applicable;
  • Teamwork; ability to work closely in local and remote teams. Ensure projects are managed and all relevant resources are utilized. Ability to encourage team members for delivery of premium solutions. Establishes and maintains good working relationships; is co-operative and helps when needed while demonstrating an open-minded attitude. Shows an ability to work with others and relies on them to achieve common goals. Values the contribution of others and disseminates information freely.
  • Communication and influencing; can compile, interpret and present information on complex and important issues. Ability to negotiate, persuade and influence people in contentious / locally sensitive situations, anticipating and planning for objections and how to overcome them. Work openly and supportively with one another solving problems;
  • Knowledge of Internet Protocol (IP) networks, access routing, BGP/MPLS, IP Peering and SDN, networking technologies in addition to international Carrier services;
  • Problem solving; has the capacity to analyze complex and diverse problems, in the Government Market, that could have a major impact on the organization;
  • Knowledge and skills; illustrates a thorough broad and deep understanding, builds on concepts and experience;
  • Regional knowledge: With customers and staff located in different regions of the world, it is key to understand the variances within the region and as such the differences in market settings, customers’ expectations & requirements to be able to determine the different necessary strategies; 
  • Change and innovation; the ability to proactively identify and promote the need for change, overcome resistance and provide support to others where necessary to realize the benefits. Has the capability to use each opportunity to further develop the different technology aspects; perseverance to get the job done
  • Comprehension of satellite technologies, ground equipment, antennas, licensing, testing, certification, military standards/specifications, governing bodies and encrypted communication systems;
  • Accountability and decision making; the ability to be responsible for evaluating options and presenting recommendations on initiatives which will have a significant contribution to business success and are likely to involve balancing risk with opportunity;
  • Illustrates effective negotiation skills with strong commercial and analytical abilities; illustrates outstanding business judgment;
  • Strong presentation skills; possesses the ability to produce and present in an inspiring manner to a variety of internal and external audiences.
  • Eager to stay current on industry / business trends and developments;

 

Qualifications & Experience

  • Bachelor’s in Electrical Engineering/Communications/Computer Science or at least 7 years of practical and directly related experience;
  • Minimum of 5 years of relevant industry experience coupled with at least 3 years in a similar, Solutions Engineering/pre-sales role;
  • Minimum 1 year experience in military, DoD environment or working with Government customers;
  • Excellent communication ability, both in written and verbal forms;
  • Strong interpersonal, presentation and technical sales proposal skills;
  • Knowledge of English is essential. Additional regional languages desirable;
  • Knowledge of satellite transmission analysis and optimization;
  • Knowledge of satellite access technologies and earth station components;
  • A working knowledge of the design and architecture of enterprise networks that utilize and incorporate satellite communications for government applications, including but not limited to: command and control, remote and mobile video conferencing, ISR, back office business systems, VOIP, etc.; hands-on experience with some or all these applications a preference;
  • Willingness to travel international, up to 50% of time;
  • Security clearance (existing or renewable). (Mandatory: Can be supported by SES).

SES is an Equal Opportunity and Affirmative Action Employer

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