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Director, Credit & Collections

Requisition Number:  10464
Contract Type:  Permanent
Location(s): 

The Hague, NL

ROLE SUMMARY

An exciting new opportunity to become our Manager, Credit & Collection to manage credit risk and collection activities here at SES. You will lead a team of approximately 10 people focused on credit risk management, collection activities and related performance analysis and reporting. Working closely with the other Order to Cash (OTC) functions to ensure a highly efficient OTC process, you will protect SES’ interests while serving internal and external customers. 

 

Do you have the following? 

  • Master’s degree in Finance, Accounting or Business Management 

  • Minimum 10 years C&C experience gained in a broad range of C&C roles, including in particular, external customer facing credit risk management activities 

  • Proven track record of managing teams to success 

 

Want to become an ‘SESer’? Then click ‘read full job description’ to find out more. 

 

Extended Job Description:

 

HOW OUR CREDIT & COLLECTION MANAGER TAKES OUR CUSTOMERS STORIES ANYWHERE 

As a Manager, Credit & Collection, you’ll be part of a global team providing an innovative approach to credit risk management, collection, performance analysis and people management. We’re looking for the following: 

 

Credit Risk Management: 

  • Protects SES from credit losses by defining and owning the credit risk policy 

  • Ensures adequate and efficient credit risk assessment during the lead-to-order process and ongoing review of SES customer portfolio from a credit risk perspective.  

  • Acts as first level of escalation and proposes solutions in case of conflict between credit risk and commercial interests 

  • Ensures appropriate credit insurance coverage, e.g. frame contracts, customer specific insurances, claims and litigation as part of pre-agreed dunning process 

  

Collection: 

  • Manages timely collection of accounts receivables, by defining adequate collection processes and tools and overseeing efficient and effective application of such process and tools by the Collection team 

  • Coaches team in the management of the relationship with internal and external customers and manages critical customer relationships himself/herself  

  • Defines and executes, with C&C team, Sales and Legal, strategies to solve issues with delinquent customers 

  

Performance Analysis and Reporting 

  • Oversees timely and accurate C&C closing process in compliance to IFRS as well as high quality input into all planning processes 

  • Ensures timely production of adequate decision support material for executive level meetings and audit reviews 

  • Ensures definition, development and maintenance of a comprehensive and automated performance analysis and reporting system for all Credit & Collection related information 

 

People Management 

  • Manages C&C team according to SES HC standards and processes, promoting SES culture and diversity 

  

WHO ARE WE LOOKING FOR? 

We’re looking for a brave pioneer with a drive for excellence. Someone that takes a pro-active approach and holds him/herself accountable without shying away from responsibility. Given the nature of the role we feel it’s important for you to understand your own added value and make yourself heard. All this is making us actively search for the following must haves: 

  • Ability to autonomously manage a function, from defining the strategy, the priorities and identifying the needs to tool and process developments and providing guidance to team for day-to-day operations 

  • Ability to constructively resolve conflicts between commercial and credit risk management objectives 

  • Aptitude to develop and maintain successful long-term customer relationships through personal and professional credibility while fully protecting SES credit risk management interests 

  • Capacity to understand industry trends and customer specific situations to tackle complex credit risk management issues 

  • Capacity to take decisions within C&C that have a major impact on the organisation’s P&L performance 

  • Ability to communicate complex issues to a variety of audiences and to mediate in complex conflicts 

  

QUALIFICATIONS & EXPERIENCE 

  • Master’s degree in Finance, Accounting or Business Management 

  • Minimum 10 years C&C experience gained in a broad range of C&C roles, including in particular external customer facing credit risk management activities 

  • Proven track record of managing teams to success 

  • Proven track record of successful customer relationship building and strong business acumen, ideally acquired in the satellite and telecommunications industry 

  • Very solid understanding of credit risk management associated with B2B service related contracts, as well as IFRS9 and IFRS15 

  • Very good organizational skills, process oriented and results driven 

  • Proficient in Microsoft Excel and Powerpoint, PowerBi and common C&C tools 

  • Willingness to travel if required, in particular to Latin America, Africa, Middle East and Asia 

  • Fluency in English both verbal and written, and at least one other language, e.g. French, Spanish, Portuguese, Arabic 

  

WHATS IN IT FOR YOU? 

  • Flexible working policy 

  • Bonus and equity plans  

  • Healthcare coverage for all employees in all locations 

  • A competitive annual leave policy 

  • A range of wellness activities and confidential assistance, depending on location 

 

SES is an Equal Opportunity and Affirmative Action Employer 

Apply now »