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Senior Manager, Credit & Collection

Requisition Number:  16156
Contract Type:  Permanent

The Hague, NL



The Senior Manager, Credit & Collection manages credit risk and collection activities. You, in this role, will lead a team of approximately 12 people focused on credit risk management, collection activities and related performance analysis and reporting. You will also work closely with the other Order to Cash (OTC) functions to ensure a highly efficient OTC process, protecting SES interests while serving internal and external customers.


Extended Job Description:



Credit Risk Management

  • Protects SES from credit losses by defining and owning the credit risk policy including credit assessment process and related tools including payment terms, deposit requirements and credit insurance
  • Ensures adequate and efficient credit risk assessment during the lead-to-order process and ongoing review of SES customer portfolio from a credit risk perspective. Defines appropriate measures in case of deterioration of credit worthiness of individual customers or portfolio segments
  • Acts as first level of escalation and proposes solutions in case of conflict between credit risk and commercial interests
  • Ensures appropriate credit insurance coverage, e.g. frame contracts, customer specific insurances, claims and litigation as part of pre-agreed dunning process



  • Manages timely collection of accounts receivables, by defining adequate collection processes and tools and overseeing efficient and effective application of such process and tools by the Collection Team
  • Coaches team in the management of the relationship with internal and external customers and manages critical customer relationships (“escalated customers”)
  • Defines, with input from C&C team, Sales, Asset Management and “Red Flag Committee” strategies to solve issues with delinquent customers and executes such strategies with the team, and with involvement of SVP, OTC where appropriate


Performance Analysis and Reporting

  • Oversees timely and accurate C&C closing process in compliance to IFRS9 and IFRS15, as well as high quality input into all FP&A processes, e.g. monthly revenue roll-outs, budget and FC processes
  • Ensures timely production of adequate decision support material for executive level meetings, in particular, the “Red Flag Meetings”, monthly provisions review meetings, audit reviews
  • Ensures definition, development and maintenance of a comprehensive and automated performance analysis and reporting system for all Credit & Collection (C&C) related information
  • In collaboration with Head of Billing and Head of Revenue Assurance, defines and drives implementation of a comprehensive OTC reporting strategy, i.e. OTC KPIs, dashboards, 360° customer report capturing billing, revenue recognition, payment and ageing information


People Management

  • Manages C&C team according to SES HC standards and processes (e.g. activity coordination, objective setting, annual appraisal processes), promoting SES culture and diversity




  • Ability to autonomously manage a function, from defining the strategy, the priorities and identifying the needs for the developments of tools and process and providing guidance to team for day-to-day operations
  • Ability to constructively resolve conflicts between commercial and credit risk management objectives
  • Aptitude to develop and maintain successful long-term customer relationships through personal and professional credibility while fully protecting SES credit risk management interests
  • Capacity to understand industry trends and customer specific situations to tackle complex credit risk management issues
  • Capacity to take decisions within C&C that have a major impact on the organisation’s P&L performance



  • Master’s degree in Finance, Accounting or Business Management
  • Minimum 10 years C&C experience gained in a broad range of C&C roles, including external customer facing credit risk management activities
  • Proven track record of managing teams to success
  • Proven track record of successful customer relationship building and strong business acumen, ideally acquired in the satellite and telecommunications industry
  • Very solid understanding of credit risk management associated with B2B service-related contracts, as well as IFRS9 and IFRS15
  • Proficient in Microsoft Excel and PowerPoint, PowerBi and common C&C tools, e.g. Onguard, SAP
  • Willingness to travel if required, in particular to Latin America, Africa, Middle East and Asia
  • Fluency in English both verbal and written, and at least one other language, e.g. French, Spanish, Portuguese, Arabic




  • Flexible working policy 
  • Bonus and equity plans 
  • Comprehensive and competitive benefits plans 
  • Access to Microsoft Azure training suite 
  • A range of wellness activities and employee assistance programmes (varies by location) 
  • An employer that values all aspects of Diversity and respects every individual’s story 




SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law. 

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