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(Senior) Credit & Collections Controller

Requisition Number:  10528
Contract Type:  Permanent

The Hague, NL

Role descriptionsummary

As our Senior Collections Controller you will be responsible for collecting amounts due from customers, resolving collection-related matters with the overall objective of lowering past-due customer receivable balances for both Video and Networks.

In this role you will be the process Manager of the “Credit & Collections” process and represents Credit & Collections in group wide business process improvement and IT development projects, in particular, in Apollo.


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Extended Job Description:


Primary responsibilities / Key result areas

  • Collections operations
    • Monitors customer receivable levels develop and executes appropriate collection strategies
    • Analyzes customer accounts and contact customers to collect outstanding amounts, using Onguard (dunning tool)
    • Responds to and resolve customer inquiries regarding collections matters
    • Manages dunning process for customers in scope and escalate to the Manager Collections as appropriate, e.g. in view of involvement of collection agent or outside counsel
    • Performs account reconciliations, recommends account adjustments and post journal entries
    • Provides assistance related to collection matters, to both internal and external auditors
    • Supporting C&C Video and C&C Networks in the preparation of customer discussions and negotiations
    • Backs-up the Manager Collections as require
  • CREDIT & Collection PRocess Management
    • Develops and maintains thorough understanding of, and practical experience in, the credit and collections process
    • Proactively monitors the process, identifies issues and suggests solutions for improvement. Designs and implements appropriate KPIs and controls together with the Director Finance Governance, Policies and Procedures
    • Acts as single point of contact to the Digital Transformation Office and Apollo implementation team, managing all Credit & Collection input and requests as well as testing and roll-out
    • Defines and reviews the credit and collections training materials and ensures proper training is provided to all credit and collections staff
    • Identifies areas of development and manages change requests for software applications and follows-up with Business Applications and IT on testing and implementation



  • Excellent communication and interpersonal skills (oral, written, phone, training and training material preparation)
  • Service-minded and results-driven attitude towards internal and external customers
  • Demonstrated self-starter with strong organizational skills and ability to manage and accomplish multiple tasks/priorities within the strict deadlines
  • Ability to work effectively in a multi-cultural team environment


Qualifications & Experience

  • Bachelors degree in Finance or Accounting
  • A minimum of five (5) years’ experience in collections including those at an international level
  • Proficiency in interpreting financial statements and understanding financial accounting.
  • Solid understanding of collection matters associated with service-related contracts
  • Very solid understanding of credit risk management associated with B2B service-related contracts.
  • Ability to accurately process transactions and run reports using SAP
  • Proficient in Microsoft Excel, PowerPoint, SAP CRM, SAP-BI, SAP-BPC, SAP-ECC and OnGuard.
  • Excellent knowledge of English both verbal and written. Working knowledge of another language, e.g. French, Spanish, Portuguese or Arabic is an asset
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