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Engineer, Satcom Operations

Requisition Number:  15995
Contract Type:  Permanent
Location(s): 

Singapore, SG

Role Description Summary:

 

At SES we are passionate about delivering high quality connectivity to all four corners of the globe, utilizing cutting edge technology and delivering world class support to our customers. SES’ers make a real difference, our work is never finished and we have an opportunity for an exciting Operations Engineering position to join our globally diverse Operations Team directly supporting our end customers with a strong focus on the Asia Pacific region.

 

Your job would be to administer the only fully operational NGSO High Throughput Satellite Constellation (O3b), commissioning services and working through Engineering level support escalations; a truly dynamic and rewarding job (no two days are the same). This is an opportunity for you to work with one of the leading and global-acting satellite service providers. Our skilled team will coach you to acquire invaluable hands-on experience of our proprietary constellation while you transpose already gained Satellite Industry knowledge into assisting our customers by hitting the ground running.

 

Extended Job Description:

Are you…? 

 

  • Experienced VSAT Field/Operations Engineer with a desire to work on cutting edge technologies and expand your knowledge of the Satcom Industry?
  • Adaptable, dynamic and self-governing with the ability to seek support when required?
  • Calm under pressure and used to achieving milestones?
  • Articulate and possess the ability to converse with customers and all levels of internal stakeholders?
  • Able to derive solutions for immediate problems and later document to improve process and procedures for the future; with the overall aim of enhancing customer satisfaction?
  • Flexible regarding working hours allowing you take ownership of customer issues through to a conclusion?
  • A Technology Geek who loves to interface with many different system components?

 

Primary Responsibilities/Key Result Areas:

 

  • Commissioning of Customer’s end to end VSAT communication services (GEO / MEO / LEO), focusing on RF Equipment & Control Systems – modems, antenna systems, baseband equipment and M&C servers
  • Complete operational changes to customer configurations along ITIL Change Management and Internal Quality Processes
  • Work as part of a global team utilizing “follow the sun” support methodology and contribute to a 24x7x365 on-call schedule to ensure Level 3 Engineering expertise is available when required
  • Ownership from a Commissioning and Level 3 Operations support function, to include working closely with SES Internal stakeholders to deliver best in class service to end users of the service
  • Collaborate with Engineering & Product Development teams in order to support the growth of the SES portfolio of products, act as the “voice of operations” to help ensure new products will fit into the operational environment for their intended use case
  • Building and maintain monitoring tools using both industry standard and bespoke systems to enable effective alarming and historical data collection of the customer’s end to end systems

 

 

Who We Are Looking For (More About You):

In order to achieve the outcomes described above, we believe you will have the following:

 

Skills/Competencies:

 

  • Flexible and happy to work as part of a diverse global collaborative team
  • An analytical mind with the ability to absorb data and ask challenging technical questions in a complex ecosystem
  • Good understanding of GSO / NGSO Satellite Constellations, Satellite Communications Baseband & Networking principles
  • Demonstrable experience of VSAT terminals, configuration & troubleshooting – experience on stabilized/tracking antenna preferred
  • Experience in managing satellite or telecommunications projects with a background in ITIL methodologies
  • Experience of collaborating with multiple departments and customers, understanding how to manage their expectations
  • Linux systems administration and IP Networking experience is an advantage

 

Preferred Education & Experience:

 

  • Education at Diploma level within Engineering or appropriate demonstratable industry experience
  • Minimum of 5 years’ experience in the satellite industry (Field and/or Operations experience is preferred)
  • Excellent understanding of GEO and MEO satellite constellations, satellite communications baseband, network management and modem systems across multiple vendors, certifications preferred
  • Excellent understanding of project methodology

 

Preferred Qualifications:

 

  • Fluent English language speaker
  • Ability to work in Singapore (Singapore Nationality/Permanent Residency preferred)
  • Ability to participate in an on-call Rota to cover 24x7x365 support
  • Willingness to travel Internationally as required for Training and Customer Site Visits up to 10% of time

 

What’s in it for you: 

 

  • Flexible working policy 
  • Bonus and equity plans 
  • Comprehensive and competitive benefits plans 
  • Access to Microsoft Azure training suite 
  • A range of wellness activities and employee assistance programmes (varies by location) 
  • An employer that values all aspects of Diversity and respects every individual’s story 

 

Good to know: 

 

SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law. 

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