Senior Developer, Dynamics 365

ROLE DESCRIPTION SUMMARY
The Senior Developer is responsible for supporting the CRM Delivery team in modernizing the application and operational landscape, groupwide within SES, focused on the Microsoft Dynamics 365 environment. The incumbent will play an important role in our single, common CRM platform supporting new, common processes across the SES community. The developer will be joining a team, which is following an AGILE delivery approach. The developer will take on development tasks during the initial implementation sprints, support in the hyper care \ post go live support phase for multiple releases, and ultimately be a part of the team regularly delivering valuable improvements to the delivered application. On top, this role is part of the implementation team of Microsoft Dynamics 365 for Customer Engagement in the cloud. In this context you will keep the SES perspective, challenging our implementation partner to ensure a good quality of deliverables with the specific mindset of long-term maintenance which you will be responsible for. This solution is highly integrated via web services, to applications both in the cloud and on premise. A good understanding of the interfacing technology is critical to many of the functional enhancements you will be responsible for.

This is a technical development role. The incumbent will be responsible for delivering high quality code and configuration-based solutions on Microsoft Dynamics 365, Microsoft Azure, and other peripheral applications supporting the Marketing, Commercial Operations, Sales, and SES Global Services teams. The technical competencies are critical, but understanding of the business processes supported, challenging design and approach are very appreciated in this small team which is aligned very closely with the business units supported. 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
 

• Actively participate in AGILE ceremonies (Standups, Retrospectives, etc.) ensuring proactive communication about challenges and opportunities as they arise
• Actively maintain Azure DevOps ensuring user stories are estimated in a timely manner, and de-velopment tasks are accurately reflecting current status
• Ensure SES coding best practices are adhered to, all code is properly commented, and all solu-tions are regularly checked into the Azure DevOps Repo 
  • Extreme focus on ensuring compliance with the dynamics 365 evergreen concepts
  • Ensuring all code is performant and compatible with the Unified Customer Interface
• Focusing on the quality of the delivered functionality, run thorough unit tests before handing any user story over for testing
• Support our periodic code review process, constructively auditing your colleagues and helping to improve the overall health of the environment (and openly receiving and acting upon feedback for your deliveries)
• Maintain a service-oriented attitude:
  • Provide excellent service to our product owners and scrum masters 
  • Provide excellent service to our colleagues and customers by troubleshooting and re-solving bugs that cannot be treated by Level 1 support
  • Constructively challenge user stories where simpler\better alternatives may exist
• Automate the development testing and release cycles 
• Keep an open mind and take on development tasks outside of Dynamics 365 supporting our commercial application eco-system. Much of this is becoming Azure, and most will be directly re-lated to Dynamics 365 including Power Apps and flows. Some may outside of the Microsoft envi-ronment. 
  • End to end view of application interfaces including delivery of Mulesoft API’s
• Assist and help Junior developers and other members of the team.
• Open minded to learn new technologies needed by the department that are not the focus of this job description
• Execute Solution Upgrades and Manage the Full Solution Upgrade Process 
• Support the manager of the department on Architectural/Security/Development directions. 

COMPETENCIES

• Strong analytical and problem-solving skills
• Ability to guide and mentor junior developers in the team
  • Ability to work autonomously with minimal supervision with a commitment to deadlines and willing-ness to meet tight development schedules
• Service and customer-centric mindset is a must
  • Knowledge and experience with User Interface (UI) Design is considered a plus
  • Dedicated: displays a strong commitment to the success of SES and inspires others to commit to the organization’s goals; demonstrates commitment and works hard in order to achieve goals.
  • Resilience: deals effectively with pressure; remains optimistic and persistent, even under difficult circumstances. Recovers quickly from setbacks. Adapts quickly to change, delays or unexpected events
  • Self-starter: takes initiative and proactively identifies ways to contribute to the team and wider SES goals. Shows the ability to motivate self, complete tasks and achieve goals.
  • Decisive: Able to interpret (even when ambiguity exists), to make decisions, and clearly articulate the rationale.
  • Accountability: holds self and others accountable for individual and team results. Accepts respon-sibility for mistakes. Uses resources in an efficient way. Shows honesty and truthfulness.
  • Excellent communication and presentation skills, both in writing and verbal
• Ability to understand business requirements and work towards solutions

QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Computer Science, Engineering, or Information Technology 
• Minimum 10 years development experience, preferably on the Microsoft .net stack, java script and preferably in the business applications (Other CRM\ERP’s are fine)
• Minimum five years developing Microsoft Dynamics CRM, preferably with the latter years on the cloud platform
  • Customization and form scripting
  • Administration/security role configuration
  • Plugin and workflow
  • Business Process Flow
  • Sitemap and ribbon
  • Power apps and flows
  • Azure Based Integrations (Azure Functions and Azure Logic Apps)
  • Emphasis on Marketing and Sales app
• Dynamics CRM\Dynamics 365 certifications such as MB2-716 or other similar titles are consid-ered a plus
• Open to learning additional development platforms including Mulesoft, Outsystems, and others as needed.
• Fluency in English mandatory, with any other languages being considered as an asset (Especial-ly French or Portuguese)
• Willingness to travel internationally