Working Student - Customer Management

ROLE DESCRPTION
HD+ is the TV platform with the largest technical reach in Germany. With HD+ TV users in Germany are able to enjoy high-definition television from private broadcasters since 2009. The focus is on TV reception via satellite. Since 2021, the service can also be received on mobile devices and selected TVs via IP without a conventional TV connection, making HD+ technically available for all TV households in Germany. In addition, the HD+ Komfort-Funktion (comfort function) enables users to restart current programs and offers access to catch-up services. Currently, more than 80 channels can be viewed in brilliant HD quality with the HD+ channel package: 26 of the largest private channels, three UHD channels (via satellite) including RTL UHD and ProSiebenSat.1 UHD, plus over 50 free-to-air channels. Thanks to the direct integration of HD+ in new TV sets from Samsung, Panasonic, Sony, Philips, and Vestel, HD+ is easy to use. HD PLUS GmbH is a fully owned subsidiary of satellite operator SES.

In this context, your responsibilities will include (but will not be limited to):

• Supporting the cross-divisional projects at customer care;
• Sounding and working on special use cases within the dunning and cash to collection area;
• Supporting the 2nd level customer support (BackOffice) incl. handling of written customer request and evaluating special use cases.

YOUR PROFILE

1. You must have

• Current student in Business or Finance/Economics area;
• Fluency in spoken and written German;
• Strong affinity for finance, especially cash to collection.

2. It would be nice if you had

• Autonomous and proactive way of working;
• Basic experience with project work at the customer care sector would be preferable.

HIRING PROCESS 
    • Screening and Remote Interview with our Talent Acquisition Specialists (in Englsih)
    • Remote Interview with your future supervisor (In German)
    • Internship Offer 
    • Internship Agreement signature 
    • Welcome to SES! 

WHAT’S IN IT FOR YOU 

• Flexible working policy 
• Valuable, meaningful and hands-on experience 
• A paid internship 
• A range of wellness activities and employee assistance programmes (varies by location) 
• An employer that values all aspects of Diversity and respects every individual’s story 

GOOD TO KNOW 
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.