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Supervisor, Service Management Center (at least for one year)

Requisition Number:  11356
Contract Type:  Limited (reason based)
Location(s): 

Munich (Unterföhring), DE

ROLE DESCRIPTION SUMMARY

You will have the functioanl responsibility for the MCR during the respective shift schedule. You are organizing the working process during the shift hours to ensure that the provider services running efficiently without interruption. You have to conduct fault/success investigations events that occured during the shift and present them to the respective leadership team. You are the first point of contact for internal stakeholders as well as external customers in case of interferance.

 

Extended Job Description:


 

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
        • Coordination and organization of all working processes in the Master Control Room (MCR)
        • Distribution of workload during the shifts between the operator stations
        • Communication interface between the departments and internal & external customers and suppliers
        • Managing problems and compliance to the escalations processes
        • Supervising of systems and services with various monitoring tools
        • Securing the smooth functionality for the technical infrastructure
        • Securing the correct program schedule while adhering to the broadcasting schedule
        • First Line service in case of technical damage for keeping the service
        • Reporting to customers as well as documentation and data management for events occur during the respective shift schedule

 

COMPETENCIES

        • Ability to work under pressure
        • Excellent teamwork and cross-functional cooperation
        • Constant motivation to drive improvements
        • Independent, Structured, solution-oriented and reliable approach
        • Strong communication skills towards internal departments and external customers
        • Willingness to work shift

 

QUALIFICATIONS & EXPERIENCE

        • TV orientate apprenticeship or similar academic studies
        • Minimum five+ years experience in MCR or in broadcasting
        • Strong experience of classical and IP based broadcasting systems
        • Experience in signal contribution and distribution
        • Highly developed sense of responsibility, service orientation and a confident, proactive approach
        • Fluent German /English in written and verbal – mandatory
        • Technical affinity and sound knowledge of MS office and EDV applications

 

SES is an Equal Opportunity and Affirmative Action Employer

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