Specialist, Business Application Management HD PLUS

ROLE DESCRIPTION 
This position holder reports directly to the Head of CRM and oversees the implementation, use and development of the B2C business software applications in HD+ systems and processes. Together with the support of the team, the person also controls and manages external IT service providers and checks and evaluates their solution concepts. 

You will be responsible for (this is not an exhaustive list):
•    Operation and development of the CRM system to optimally support business processes 
•    Cooperation with business process managers, advice and joint coordination as well as prioritization of requirements testing and acceptance
•    Project management for application optimization and migration projects including control of external service providers
•    Requirements analysis, monitoring and optimization of the existing system landscape, applications, processes and methods
•    Ensuring division-wide coordination of all change, error and requirement reports for the applications responsible

YOUR PROFILE

1. You must have 
•    Bachelor’s or master’s degree in information technology, software engineering, computer science, or re-lated field.
•    At least 3+ years of working experience in one or multiple IT areas.
•    Proven experience in process design and thinking.
•    Proven experience in IT focused managed services delivery with both on and offshore resources.
•    Experience in B2C applications and reliable knowledge of handling CRM systems

2. It would be nice if you had

•    Previous project management experience is advantageous
•    Knowledge of managed service delivery: Datacenter infrastructure, Cloud, Networking, Application Devel-opment, Application Management etc.
•    Knowledge and experience of Agile methodologies e.g. Scrum, Kanban
•    Know-how in Atlassian Confluence, JIRA would be beneficial.
•    High level of written and spoken German

HIRING PROCESS

Indicate the different steps of the hiring process

•    Screening and remote Interview with our Talent Acquisition Specialists
•    Interview with the team
•    Offer discussion and Background check (references & diplomas)
•    Contract signature
•    Welcome to SES!

WHAT'S IN IT FOR YOU

•    Flexible working policy 

•    Bonus and equity plans 

•    Comprehensive and competitive benefits plans 

•    Access to Microsoft Azure training suite 

•    A range of wellness activities and employee assistance programmes (varies by location) 

•    An employer that values all aspects of Diversity and respects every individual’s story 

GOOD TO KNOW

SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.