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Junior Business Process Manager

Requisition Number:  10619
Contract Type:  Permanent
Location(s): 

Munich (Unterföhring), DE

ROLE DESCRIPTION SUMMARY

The junior business process manager evaluates, designs, executes, measures, monitors and controls B2C business processes. As a know-how carrier about the end2end business processes, interfaces and process interactions, the responsible person ensures that business process outcomes are in harmony with an organization’s strategic goals. In addition, the person is responsible for requirements and stakeholder management, including finding solutions in the event of conflicts and evaluating technical process changes and requirements from an end2end perspective with a focus on process reliability, customer satisfaction and profitability.

 

Please visit HD+ page to access this role in German: https://www.hd-plus.de/

 

 

Extended Job Description:

 

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Develop, optimize and take responsibility for customer service processes
  • Systematically analyze the processes with the aim of increasing the quality and quantity KPIs
  • Initiate further development of customer care processes and the creation of requirements for them
  • Take on the function of a professional counterpart in cross-functional projects
  • Working closely with the IT, Finance, Customer Care, Product, and Sales & Marketing teams to drive consistent methodology, to ensure standardization of processes to provide sound foundations for future improvements
  • Creation of necessary documentation and training documents (e.g. work instructions, organizational instructions, process maps or flowcharts)

 

COMPETENCIES

  • A very good understanding of technical and operational relationships, ideally with experience in the Pay-TV or telecommunication environment
  • Very good conceptual, analytical and communication skills
  • High level of motivation, negotiating skills and a passion for innovations as well as a "hands on mentality"
  • Fluent knowledge of the German language is a must

 

QUALIFICATIONS & EXPERIENCE

  • A bachelor’s or master’s degree in business administration or similar education
  • At least 1 year working experience in a B2C environment with focus on process management, process design and operations

 

SES is an Equal Opportunity and Affirmative Action Employer

 

 

 

 

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