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Engineer, 2nd Level Support Playout and Content Operations 1

Requisition Number:  15614
Contract Type:  Permanent
Location(s): 

Munich (Unterföhring), DE

ROLE DESCRIPTION SUMMARY

 

As an Engineer, 2nd Level Support you will be responsible for ensuring the continual stability and delivery of services in the 24/7 Playout as well as the Content Operations for SES customers'. You will be monitoring the technical state of the architecture and perform actions to restore platform stability and service delivery. In addition, you will act as an interface between the day-to-day operations and the 3rd level support engineering function.

 

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

 

  • Pro-actively monitor the health status and performance of, and provide technical support on, SES operated platforms both locally and remotely, including Playout Automation, Video Servers, Graphic Devices & Compliance recording
  • Pro-actively monitor the health status and performance of, and provide technical support on SES content workflows, including SES Order Management System & SES 360
  • Resolution of on-air impacting and technical incidents that affect SES service delivery
  • Raise and update incident tickets for on-air affecting and technical incidents through Service Management tooling
  • Support of (special) Live broadcasting events
  • Technical monitoring of SES architecture using designated monitoring tools such as Dataminer, Elastic Search, Kibana, Grafana, Nagios, BMM & TAG
  • Collaborate with other 24x7 Operations roles and/or other engineers to resolve technical issues
  • Communicate shift reports internally and externally as per agreement with stakeholders
  • Support the development and training of less experienced colleagues
  • Perform regular, proactive maintenance tasks and system checks
  • Maintain technical documentation to ensure it remains up to date

 

COMPETENCIES

 

  • Thorough understanding of the fundamental principles of Broadcasting
  • Thorough understanding of transmission/broadcast environment and broadcast automation systems
  • Thorough understanding of all the processes and workflows within an operational broadcast environment
  • Good understanding of DVB standards
  • High IT literacy and proficient in MS Office suite
  • Proven team player, who relishes being part of a global team
  • Ability to organize, prioritize and handle multiple time-sensitive tasks in a demanding environment
  • Willingness to work in a 24/7 shift schedule   

 

QUALIFICATIONS AND EXPERIENCE

 

  • Bachelor’s degree (Engineering, Technology, Computer Science, etc.) or equivalent experience required
  • Minimum 2-year experience in a multichannel, multilingual television broadcast facility
  • Fluency in English, any other language being an asset

 

WHAT'S IN IT FOR YOU:

 

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plan
  • A range of wellness activities and employee assistance programs 
  • An employer that values all aspects of Diversity and respects every individual’s story

 

 

GOOD TO KNOW


SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

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