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Specialist, Business Application Management HD PLUS

Requisition Number:  14775
Contract Type:  Permanent
Location(s): 

Munich (Unterföhring), DE

ROLE DESCRIPTION SUMMARY

 

This position holder reports directly to the Head of CRM and oversees the implementation, use and development of the B2C business software applications in HD+ systems and processes.  Together with colleagues, the person also controls and manages external IT service providers and evaluates their solution concepts.

 

SES seeks to add two Business Application Managers. One will focus on B2C, the other will focus on B2B. If you have expertise or experience in either area, we would love to hear from you.

 

If you would like to learn more about this role, please click on the link below:

 

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

 

  • Operation and development of the CRM system to optimally support business processes
  • Cooperation with business process managers, advice, and joint coordination as well as prioritization of requirements testing and acceptance
  • Project management for application optimization and migration projects including control of external service providers
  • Requirement analysis and monitoring optimization of the existing system landscape, applications, processes, and methods
  • Ensuring a division-wide coordination of all change, error and requirement reports for the applications responsible
  • Effective collaboration with other IT colleagues along the value chain
  • Concept and implementation of user workshops with the aim of assessing needs, including the creation of change requests
  • With colleagues, manage external IT service providers and evaluate their solution concepts

 

COMPETENCIES

 

  • Ability to clearly communicate solutions to both technical and non-technical team
  • Ability to manage working across concurrent projects at different stages of completion
  • Perform tasks with a high degree of accuracy and attention to detail
  • Enthusiastic about exploring new IT infrastructure and components
  • Good analytical and problem-solving skills
  • Ability to work both in a team and independently as required
  • Ability to integrate into cross-functional and/or virtual project teams
  • Strong interest on software validation and software quality

 

QUALIFICATIONS & EXPERIENCE

 

  • Bachelor’s or Master’s degree in information technology, software engineering, computer science, or related field
  • At least 3+ years of working experience in one or multiple IT areas
  • Proven experience in process design and thinking
  • Proven experience in IT-focused managed services delivery with both on and offshore resources
  • Previous project management experience is advantageous
  • Experience in B2C applications and reliable knowledge of handling CRM systems; B2B experience

 

OTHER KEY REQUIREMENTS / COMMENTS

 

  • Knowledge of managed service delivery: Datacenter infrastructure, Cloud, Networking, Application Development, Application Management etc.
  • Knowledge and experience of Agile methodologies e.g. Scrum, Kanban
  • Know-how in Atlassian Confluence, JIRA would be beneficial
  • Fluency in English and Working Proficiency in German required; must be able to understand and follow conversations in German

 

What’s in it for you: 

 

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

 

Good to Know:

SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law.

 

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