Loading...
Share this Job
Apply now »

Solution Engineer, Fixed Data , Latam North

Requisition Number:  12249
Contract Type:  Permanent
Location(s): 

Mexico City, MX

Role Description Summary

The Senior Solution Engineer is the primary technical point of contact for prospective and existing customers within the Global Fixed Data segment. The Solutions Engineer is an integral member of the Americas Fixed Data Regional Sales Team, providing support in all aspects of defining, developing and implementing solutions for customer's service requirements using the full suite of products and services using both the SES GEO and MEO satellite assets and ground networks.

 

Extended Job Description:

Primary Responsibilities / Key Result Areas

  • Prospect pre-qualification with direct interface with customer / prospect engineers, and business development staff;
  • Respond within strict and short deadlines to Request for Proposals (RFPs) and tenders;
  • Develop optimized technical service solutions and prepare technical proposals in support of sales requests and formal RFPs with a detailed understanding of the customer’s service needs, business environment and commercial requirements;
  • Perform engineering analysis to determine how services can be offered and optimized;
  • Prepare and present customer presentations on service solutions, systems design and standard products;
  • Provide training to customers both internal and external on SES Networks products and services;
  • Engage with customers to schedule operational trials and demonstrations;
  • Support Marketing Department as technical author when required;
  • Represent SES Networks at trade shows and industry conferences;
  • Liaise with customers to help them grow their business with SES Networks by identifying new applications which can be commercialized;
  • Track and understand innovative new technologies such as new satellite access schemes, antenna design, and wireless and network technologies to create compelling customer solutions;
  • Assist Product Development in understanding what customers need to grow their business in terms of satellite architectures, new product types, ground terminal developments, service cost models, beam placements, and SES Networks operations customer service support;
  • Maintain existing customer frequency allocations including satellite carrier and or lease changes, transmission plan activation and maintenance using SES software tools;
  • Mentoring US Solutions Engineering team members as Subject Matter Expert with the knowledge gained of E2E Solutions; Products; Managed Services offering and SLAs;
  • When required, provide Solutions Engineering support to other sales teams;
  • Other ad-hoc duties or projects, as required by the Line Manager.

 

Competencies

  • Technical knowledge: Proficiency in satellite transmission analysis and complex solution engineering. Extended knowledge of satellite design, Broadcasting technologies, VSAT networks, network architecture, access schemes, data networking, engineering software development and radio frequency propagation analysis;
  • Knowledge of Internet Protocol (IP) networks, access routing, BGP/MPLS, IP Peering and SDN, networking technologies in addition to international Carrier services;
  • Comprehension of Central and Edge architecture and impact to customer service/experience. Ability to discuss Big Data Analytics, Network Intelligence and Machine Learning, Service & Network Orchestration, Closed Loop Automation.
  • Networking topology skills to include Network Functions Virtualization (NFV), Lifecycle Orchestration (LSO), Open Network Automation Platform (ONAP) and Management and Organization (MANO).
  • Innovative thinking: Networking knowledge to a level whereby the integration of 5G services with Cloud Services will dramatically impact a customer’s business or service;
  • Excellent Negotiation & Communication skills: Ability to efficiently assist Sales in creating winning technical proposals. Good presentation techniques and effective sales proposal skills. Ability to work effectively in structured or virtual teams.
  • Excellent Customer Relation skills: Build and maintain relationships with customers guided by the capture team leader in order to retain and grow revenues and margins Ability to gain a clear understanding of the customers’ businesses and technical requirements. Provide advice upon forthcoming product developments or services that could lead to new sales and/or to service optimizations;
  • Experience; Ideally within the Telco/ISP/MNO segment, including Solutions Architect either within Telco or suppliers to the Telco sector;
  • Market intelligence & new technology developments: In this highly competitive market it is necessary to have an ongoing knowledge and understanding of the market and developments in the customer base. Specific trends or shifts in the market need to be monitored, tracked, analyzed and reported to management or other parts of the organization;
  • Regional knowledge: With customers and staff located in different regions of the world, it is key to understand the variances within the region and as such the differences in market settings, customers’ expectations & requirements to be able to determine the different necessary strategies; 

 

Qualification & Experience

  • Bachelor’s Degree in electrical engineering/Communications/Computer Science;
  • Minimum of 10 years of relevant industry experience;
  • Extensive knowledge and experience on GEO and/or MEO services;
  • Knowledge of Link Budget Analysis, antenna specifications and satellite equipment.
  • Some experience with platforms, like Idirect, Gilat, Comtech and others.
  • Ideally professional network qualifications e.g. Cisco/MEF certifications;
  • Knowledge of satellite transmission analysis and optimization;
  • Knowledge of satellite access technologies and earth station components;
  • Hands on knowledge of the design and architecture of Enterprise and Telecommunications Networks, including Mobile Backhaul; access networks implementation and operations;
  • Strong knowledge and experience in IP based networks and services;
  • Regional market experience and business cultural awareness;
  • Knowledge of English is essential. Additional regional languages desirable;
  • Excellent communication ability, both written and verbal;
  • Strong interpersonal, presentation and sales proposal skills;
  • Willing to travel internationally and meet directly with clients;
  • Ability to work effectively in a global high energy multicultural team.

WHAT'S IN IT FOR YOU?

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

 

GOOD TO KNOW

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Apply now »