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Solutions Engineer, Fixed Data

Requisition Number:  11438
Contract Type:  Permanent
Location(s): 

Manassas, VA, US

ROLE DESCRIPTION SUMMARY

The Solutions Engineer is the primary technical point of contact for prospective and existing customers within the Global Fixed Data segment. The Solutions Engineer is an integral member of the Global Fixed Data segment, providing support in all aspects of defining, developing and implementing solutions to customer’s service requirements using the full suite of products and services utilizing both the SES GEO and MEO satellite assets and ground networks. Candidates should have experience of RF, Link Budgets, Antenna, Network, Baseband, Mechanical, Systems, Operational, and VSAT engineering background as applied to commercial satellite managed service applications.

 

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Perform link budget analysis to determine optimized capacity requirements and options on MEO and GEO assets;
  • Lead capacity management efforts for Fixed Data customers transitioning between regions based upon itineraries and other requirements.  Requires collaboration with other departments such as Customer Service Managers (CSM), Asset Management (AM), Ground Systems and Operations;
  • Assist stakeholder teams with respect to large scale projects such as C-band/5G clearing, global platform designs, segment product development;
  • Prospect pre-qualification with direct interface with customer’s/ prospect’s engineers, and business development staff;
  • Prepare and present customer presentations for service solutions, systems design and standard products;
  • Build strong relationships with technical decision makers by providing insight into existing and future technologies and benefits;
  • Collaborate with Product Management on new product initiatives and enhancements to verify integration with current systems;
  • Provide training to customers both internal and external on SES Networks services and products;
  • Engage with customers to schedule operational trials and demonstrations, enhancing the customers knowledge of SES products;
  • Represent SES Networks at trade shows and industry conferences;
  • Track and understand new applicable technologies, systems and application, including stabilized antenna systems, modems and ground infrastructure;
  • Assist Product Development, and Network and Space Systems Engineering in understanding what customers need to grow their business in terms of follow-on satellite architectures, applications, new product types, ground terminal developments, service cost models, beam placements, and SES Networks operations customer service support;
  • Develop optimized technical service solutions and prepare technical proposals for sales requests and formal RFPs with a detailed understanding of the customer’s service requirements, business environment and commercial strategies;
  • Understand SES Networks systems to support end-to-end customer service applications;
  • Recommend to customers new technologies being developed for use with the SES Networks system which can better serve their needs and increase SES Networks share of wallet;
  • When required, provide Solutions Engineering support to alternate segment sales teams. Other ad-hoc duties or projects, as required by the Line Manager.

 

COMPETENCIES

  • Technical knowledge: Proficiency in satellite transmission analysis and complex solution engineering. Extended knowledge of satellite design, Broadcasting technologies, VSAT networks, network architecture, access schemes, data networking, engineering software development and radio frequency;
  • Experience and knowledge of Internet Protocol (IP) networks, access routing, BGP/MPLS, IP Peering and SDN, networking technologies as well as international Carrier services;
  • Comprehension of Central and Edge architecture and impact to customer service/experience. Ability to discuss Big Data Analytics, Network Intelligence and Machine Learning, Service & Network Orchestration, Closed Loop Automation.
  • Networking topology skills to include Network Functions Virtualization (NFV), Lifecycle Orchestration (LSO), Open Network Automation Platform (ONAP) and Management and Organization (MANO).
  • Innovative thinking: Networking knowledge to a level whereby the integration of 5G services with Cloud Services could dramatically impact a customer’s business or service;
  • Excellent Negotiation & Communication skills: Ability to efficiently assist Sales in creating winning technical proposals. Good presentation techniques and effective sales proposal skills. Ability to work effectively in structured or virtual teams;
  • Excellent Customer Relation skills: Build and maintain relationships with customers guided by the capture team leader to retain and grow revenues and margins as well as the ability to gain a clear understanding of the customers’ businesses and requirements. Provide innovative advice upon forthcoming product developments or services that could lead to new sales and/or to service optimizations;

 

QUALIFICATIONS & EXPERIENCE

  • Bachelor of Science in Engineering and/or Computer Science, or equivalent experience;
  • Minimum of 3 years of relevant industry experience;
  • Extensive knowledge and experience on GEO and/or MEO services;
  • Ideally professional network qualifications e.g. Cisco/MEF certifications;
  • Knowledge of satellite transmission analysis and optimization;
  • Knowledge of satellite access technologies and earth station components;
  • Hands on knowledge of the design and architecture of Enterprise and Telecommunications Networks, including Mobile Backhaul; access networks implementation and operations;
  • Strong knowledge and experience in IP based networks and services;
  • Regional market experience and business cultural awareness.

 

OTHER KEY REQUIREMENTS / COMMENTS

  • Regional market experience and business cultural awareness;
  • Knowledge of English is essential. Additional regional languages desirable;
  • Excellent communication ability, both in written and verbal;
  • Strong interpersonal, presentation and sales proposal skills;
  • Willing to travel internationally and meet directly with clients;
  • Ability to work effectively in a global high energy multicultural team.

 

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

 

GOOD TO KNOW

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.


Nearest Major Market: Washington DC

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