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Senior Solution Engineer, Mobility Platforms

Requisition Number:  14082
Contract Type:  Permanent
Location(s): 

Manassas, VA, US Washington DC, US

Role Description Summary

In this position you will be the main technical point of contact for both pre, and post, sales support for SES Global Platforms.  Your main area of focus will be within our Aeronautical Solutions Team where you will proactively monitor and evaluate performance of our mobility applications.  You will lead the technical discussions with Customers to review, and address, performance issues, improvement, commercial impact, and optimization opportunities. 

 

Do you have…

  • Sound and proven experience in satellite communication and RF-link analysis?
  • Strong ability to investigate service issues and provide quality resolutions proactively?
  • Sound experience within the Aeronautical industry-business aviation?

 

Click below for more detailed job responsibilities and qualifications.

 

Extended Job Description:

 

Primary Responsibilities / Key Result Areas

  • Ensure efficient operation of SES Platforms from a technical perspective
  • Consider commercial implications and optimization initiatives to improve profitability of SES Platforms
  • Proactively analyze operational incidents and engage with stakeholders and customers to improve response times, tooling, and platform operations
  • Proactively analyse aircraft flight and cross-segment performance data to identify potential network improvement and optimization opportunities that will increase SLAs/KPIs and customer satisfaction
  • Support the Customer as the technical single point of contact for specific operational services
  • Perform RF-link analysis to design and optimize services on SES platforms
  • Provide technical and commercial feedback to the Platform Team, and associated stakeholders, to implement improvement and optimization services
  • Liaise with stakeholders and Product Service Managers to ensure platforms meet the required SLA and service requirements for existing and proposed services
  • Provide requirements and support the development of platform configuration/optimization tools that will enable platform services provided to meet contractually agreed requirements and SLAs efficiently
  • Work with internal and external operations centers to improve information collection, dissemination and subsequently response times for SES’ platforms
  • Represent Solutions Engineering in Senior Management and Customer meetings with SES platform stakeholders
  • Prepare and present customer presentations related to platform service solutions, platform design, and standard products
  • Provide training to Customers, internal and external, on SES platform products and services

 

Qualification & Experience

  • Bachelor’s Degree in Electrical Engineering/Communications/Computer Science or similar
  • 8-10 years relevant industry experience; Aero/Business Aviation a plus
  • Extensive knowledge and experience on GEO Services; MEO Services experience a plus
  • Knowledge and experience with platform services in mobility markets preferred
  • Professional network qualifications e.g., Cisco/MEF certifications preferred
  • Strong knowledge of satellite transmission analysis and optimization
  • Strong knowledge of satellite access technologies and earth station components
  • Strong knowledge and experience in IP based networks and services
  • Experience working with modem, antenna, and platform equipment vendors
  • English fluency is essential; additional regional languages desirable

 

WHAT'S IN IT FOR YOU:

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programs (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

 

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

 

In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.


Nearest Major Market: Washington DC

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