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Senior Manager, NOC Operations

Requisition Number:  12295
Contract Type:  Permanent
Location(s): 

Manassas, VA, US

ROLE DESCRIPTION SUMMARY

 

The position is responsible for leading the NOC Operations team. The incumbent works collaboratively with operational, infrastructure and customer facing functions to help ensure the stable operation, reliability, and security of our customer services and infrastructure. This position is also responsible for the overall function and quality of post-sales support for all SES Networks customers. The position is the most senior position in the management of the SES Networks Operational system and the incumbent is a key member of the Operational management team at SES and holds full accountability for the effective management of mPOWER NOC Operations.

 

Extended Job Description:

 

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

 

  • Responsible for the overall performance of the NOC Operations team
  • Responsible for Customer Satisfaction levels for all ‘in service’ mPOWER customers
  • Responsible for engagement with Operational Fulfilment team to ensure seamless deployment and Operational transition of new mPOWER customers into Operations
  • Responsible for the management of the engagement with contracted Service partners ensuring Services are provided to the agreed SLA terms (as a minimum)
  • Defines and creates optimization efforts to drive customer satisfaction on support of their services
  • Responsible for the effective line management and leadership of the NOC Operations team
  • Responsible for effectively communicating the status of all ‘in service’ mPOWER services across the global mPOWER customer base
  • Actively participates and contributes as part of the management team of SES Operations providing input on operational status and improvement initiatives to streamline the mPOWER services provided by SES

 

COMPETENCIES

 

  • Self-motivated and able to deal well with ambiguity and rapidly changing priorities, ability to deal effectively with pressure
  • Demonstrates a customer-focused business led approach
  • Excellent team player
  • Demonstrates effective intercultural awareness
  • Proven project management skills, ability to manage multiple priorities  
  • Business acumen
  • High level of integrity and work ethic
  • Self-Starter with a high level of personal accountability
  • Excellent presentation & communication skills (written / oral)
  • Excellent communication skills (written / oral)
  • Display a strong commitment to the success of SES and inspires others to commit to the organization’s goals; demonstrates commitment and works hard in order to achieve goals

 

QUALIFICATIONS & EXPERIENCE

 

  • Bachelor’s degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications
  • Minimum of 10 years’ experience of Operation Centre/Support Center management
  • Minimum of 10 years’ experience in Satellite Communications / Telecommunications
  • Knowledge of the Satellite or Telecommunications industry
  • Excellent command of MS Office package (Word, PowerPoint, Excel, Visio)  
  • Fluency in English, any other language is considered as an asset


Nearest Major Market: Washington DC

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