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Senior Engineer, Platform Services

Requisition Number:  13282
Contract Type:  Permanent
Location(s): 

Manassas, VA, US Reston, VA, US Bucharest, RO Airport City, IL Betzdorf, LU The Hague, NL

Role Description Summary:

 

The Platform Services Engineer provides leadership and expertise for the implementation and operations of the SES Networks global platform infrastructure, ensuring platforms are deployed and maintained in the most efficient manner to provide the highest level of customer satisfaction.

At SES we are passionate about providing a best-in-class level of service and customer experience.

Are you…? 

 

  • Committed to exceeding customer expectations?
  • Looking for a challenging, multi-faceted opportunity to grow your skills as an engineer?

 

If you are interested in becoming part of the SES family, click on ‘read full job description’ to find out more. 

 

Extended Job Description:

Primary Responsibilities/Key Result Areas:

 

  • Lead joint Product Development and Product Engineering teams to design, test, and implement new platform solutions
  • Lead efforts to ensure active Incidents are actioned utilizing a “Follow the Sun” support methodology
  • Serve as a point of escalation to our 24x7 NOC to insure Incidents are resolved in a timely manner in accord with SLA commitments
  • Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process
  • Ensure SES Networks platforms are properly reporting to Event management systems
  • Develop and document procedures for platform operations and maintenance
  • Plan and perform routine preventative maintenance to ensure proper operation of platform components
  • Represent the Platform Services team on the Change Advisory Board and suggests process changes as needed
  • Ensure all changes to platform infrastructure adhere to established Change Management processes
  • Defines, develops, and tracks metrics to ensure that SES Networks platforms are optimized for performance and efficiency
  • Maintain Master Platform Record (MPR) which captures all relevant technical information for all primary and 3rd party teleport platforms
  • Maintain monthly figures of platform utilization
  • Publish platform utilization data to allow for making informed decisions on platform growth/reduction/establishment

 

Who We Are Looking For (More About You):

 

In order to achieve the outcomes described above, we believe you will have the following:

 

Skills/Competencies:

 

  • Excellent analytical and problem-solving skills
  • Ability to work under pressure and with little or no supervision
  • Ability to work well in a cross-functional team environment
  • Excellent oral and written communication skills
  • Maintain good working relationships with various internal and external parties
  • Commitment to exceed customer expectations and continuously find ways to improve the customer’s experience with SES Networks

 

Preferred Education & Experience (a combination of education and experience will be considered):

 

  • Bachelor’s Degree in an engineering discipline
  • 10 years of experience in satellite network implementation, monitoring, and troubleshooting.

 

Preferred Qualifications:

 

  • Thorough understanding of key VSAT and HTS platform technologies including Comtech HEIGHTS, iDirect Evolution and Velocity, Gilat SkyEdge and others, and how they interface with IP networks.
  • Thorough understanding of the challenges in delivering IP services over VSAT in maritime and aero mobility environments, including understanding of mobile antenna systems and beam-switching methodologies.
  • Understanding of and experience dealing with FAP/Volume-based billing systems.
  • Strong understanding of earth station design and engineering techniques as related to GEO and MEO satellite operations.
  • Knowledge of standard earth station equipment, such as antennas systems, HPAs, frequency converters and baseband equipment.
  • Firm understanding of IP networking protocols and design principles, including experience with Cisco and Juniper platforms
  • Firm understanding of unique demands of delivering IP services over satellite, including development of QoS structures to mitigate effects of latency and jitter
  • Extensive TCP/IP and routing knowledge (BGP,OSPF,ISIS,BFD)
  • Network analysis and management experience using SNMP, NTP, DNS, SSH, etc.

 

What’s in it for you:

 

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

The contents of this job description are subject to change. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law.

 

In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

 


Nearest Major Market: Washington DC

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