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Satcom Engineer, Operations Services

Requisition Number:  12376
Contract Type:  Permanent
Location(s): 

Manassas, VA, US

Role Description Summary

The position is responsible for supporting commissioning of new services and providing 24x7 Level 3 Managed Services on-call support to the SES NOC. In addition, the incumbent will be responsible for engineering escalations and other services to keep the network stabilized and maintained for customer SLA requirements.

The role will be primarily focused on the baseband equipment & RF components of the product portfolio, but also includes a networking element. As a customer facing position, it will concentrate on the support and growth of existing & new business products. The incumbent will gain a broad knowledge of SES product range and how these are integrated as customer solutions.

Extended Job Description:

Primary Responsibilities / Key Result Areas

  • Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLA’s
  • Ensure the configuration, testing, implementation & in-service support by way of Level 3 Engineering Support to 24x7x365 NOC of SES Products
  • Complete Operations Engineering changes as required, adhering to the defined Change Management process
  • Work as part of a Global Team to ensure active Incidents are actioned utilizing a “Follow the Sun” support methodology
  • Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC & appropriate CSM / RSL for any identified issues
  • Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance
  • Liaise with customers and support the integration of SES products with their infrastructure
  • Work with Engineering & Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to base-band equipment & RF components
  • Work efficiently as part of a multidisciplinary team
  • Adhere to delivery schedules and manage time accordingly
  • Interact with other operational groups and support coordination of projects
  • Proactively expand areas of knowledge and seek out new experience
  • Development of technical support documentation for handover to Operations
  • Develop a full understanding of existing SES systems, processes & procedures to provide input for continuous improvement
  • Ensure administration of Monitoring Tools to support customer solutions
  • Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process
  • Perform other tasks as requested / required
  • Stay up-to-date with state-of-the-art IT concepts and technologies (virtualization concepts mainly)
  • On-call support / duties will be required 24/7 on a rotational basis

 

Competencies

  • Performance Under Pressure
  • Resilience
  • Self-starter
  • Accountability
  • Problem Solving
  • Collaboration

 

Qualification & Experience

REQUIRED

  • Minimum 5-8 years of experience in the satellite or telecommunications industry
  • Bachelor’s Degree in Engineering, Computer Science, Business Information Systems or equivalent experience with communications satellite systems or similar advanced technical support role
  • Strong understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems
  • Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment
  • Experience connecting remotely to mobility sites for remote troubleshooting, to include Oil and Gas / Maritime platforms
  • Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment (e.g. Comtech, Idirect, Orbit, Intellian, Newtec, Gilat etc..)
  • Experience integrating communication systems with multiple vendor components
  • Experience dealing directly with customers and understanding how to manage expectations
  • Willingness to travel internationally

 

PREFERRED

  • Excellent command of MS Office Suite (Word, PowerPoint, Excel, Visio)
  • Fluency in a foreign language
  • Working knowledge of IP routing and networking
  • Experience with Unix/Linux systems administration and creation of shell scripts to automate tasks

Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.


Nearest Major Market: Washington DC

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