Mission Operations Controller, Satellite Payload

Mission Operations Controller, Satellite Payload

Manassas, VA

ROLE DESCRIPTION SUMMARY
The Adaptive Resource Control (ARC) system is a new state-of-the-art tool that automates complex satellite and ground equipment modifications within the O3b mPOWER MEO and SES17 GEO systems to dynamically optimize payload system resources. As our Mission Operations Controller, you will be part of a 24/7 shift team filling a critical role in the management of the MEO and GEO systems, ensuring that the ARC system remains stable, and system uptime is preserved, and the customer and gateway updates are implemented in the shortest possible time. Addiitonally, you will monitor the centralized operational mission control systems for both MEO and GEO satellite operational platforms and collaborate with operational, infrastructure and customer facing functions within both the Satellite Operations, Spacecraft Payload Engineering and Network Operations Centers to ensure the stable operation, reliability, and security of our customer services and infrastructure.  In this role you will have a direct impact on customer experience. 

You will be responsible for (this is not an exhaustive list):

• Responsible for the management and monitoring of the ARC system on an ongoing basis within the MEO and GEO SOC 
• Collaborate with satellite and network operations service partners and with ground and satellite engineering to implement stable customer services within the ARC mission framework
• Research, analyse and troubleshoot issues within the ARC system that affect system health and service capability.
• Central escalation point to operational centres and engineering, most of all to support existing services provision and any system related issues within the ARC system
• Configure and tune ARC for optimal performance and reliability
• Identify, evaluate, and implement effective solutions for critical ARC system anomalies in real time
• Develop and validate programs, procedures and processes to support contingency measures for ARC system response
• In collaboration with other operational personnel, assume manual control of ARC autonomous operations within defined contingency processes 
• Coordinate with ARC Engineering Support to resolve system problems
• Collaborate with operators of interfacing systems to ensure proper coordination of activities
• Define and propose ARC interface, performance, or general operation improvements to SES Engineering and ARC Development and Engineering teams
• Record and report on customer experience and quality of service metrics

YOUR PROFILE:

Must Have

• Bachelor’s Degree in Information Technology, Network Communication, Engineering, Computer Sciences or equivalent, coupled with professional vocational training and qualifications
• Minimum of 2-5 years’ experience in preferably in Operation Centre/Support Centre 
• Technical support experience in the Networking, Satellite, or Wireless Communications industries
• Command of Microsoft applications (Access, Excel, PowerPoint, Outlook, Visio, Word) (Power BI, Flows experience a plus)
• Fluency in English

Nice to Have

• Knowledge of Telecommunications/Satellite industry
• Software Development experience, (HTML, CSS, JS, C+),
• Analysis and problem-solving skills
• Presentation & communication skills (written and oral; synchronous and asynchronous)
• Demonstrated customer-focused, business-led approach 

The base salary range for this full-time position is $65,000.00 - $75,000.00 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the target salary for new hires in Washington, DC Metro Area.  Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

In addition, we offer:

• Bonus and equity plans
• Comprehensive and competitive benefits plans
• A range of wellness activities and employee assistance programs (varies by location)

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.