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Implementation Engineer Service - Maritime

Requisition Number:  16709
Contract Type:  Permanent
Location(s): 

Manassas, VA, US Washington DC, US Miramar, FL, US

ROLE DESCRIPTION SUMMARY
The Implementation Engineer Service offers Level 3 Field support to in service customers vessels when a Field Engineer is deployed for maintenance or small non-project upgrade works.  The incumbent also acts as a SME for the project management wing of the team during pre-implementation and implementation phases of the project.  Additionally, this role controls field resources for both project, or in service visits, and acts as the Quality and Health & Safety conduit into the business from the field for Maritime Cruise. 

 

*Remote applicants will be considered for this position. 
 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Create, track, and implement preventative maintenance plans and allocate resource to affect the successful delivery of same on-board customer vessels within the required maintenance period.
  • Active contributor for the development and maintenance of procedures, and best practices to support team activities.
  • Part the team that is to, define, refine, and optimize the GS Incident process, focusing primarily on the deployment, control and recovery of Field Engineering assets.
  • Offer guidance and support to Field Engineers to resolve complex problems or design issues.
  • Support the effort to ensure Field Engineering resources, capabilities and capacity are in place to meet current and future business demands
  • Work efficiently as part of a multidisciplinary team, acting as the lead focal point for fault rectification when Field resource is deployed on a customer vessel/site.
  • Deliver reporting against KPI’s for Maritime maintenance activities.
  • Internal technical point of contact for Maritime pre-implementation and implementation remote site-specific tasks in support of the Implementation Project Management Team
  • Responsible for the organisation, deployment, management and welfare of contractors, partners and SES Field Service staff for In Service Maintenance activities and small in-service projects/upgrades
  • Review, correct, and approve Invoicing submissions from partners/vendors for In Service works and direct Accounts/Administrator on the correct cost coding.
  • Manage the Field Pool and make available resources for both in service and project deployments
  • Task, brief, deploy, control, manage and recover Field resources for In Service activities.  Report to NOC and other internal stakeholders on prescribed progress and report on exceptions to other L# or L4 teams to realign or renew the planned activities.
  • Support the project team for the acceptance/validation of site survey information, the approval of the complet-ed installation validation checklist, IDP and all remote site “as build” documentation.
  • Provide SME technical support to Lead to Order (LtO) team to identify & scope an opportunity solution
  • When called upon - design and specify custom solutions for implementation for segment
  • Locate FS partners that can scale manpower for regions/segments across MEO & GEO
  • Local relationship management of onboarded partners.  Provide metrics for partner service quality meetings
  • Maintain high levels of quality and safety for all remote sites during OtF (supporting project team) and In Service tasked visits
  • Identification of competency and input to Field Engineers training requirements
  • Other tasks or projects, as assigned by line manager

 

QUALIFICATION & EXPERIENCE

  • Formal qualification in Satellite Communications preferred but not essential
  • Bachelor's Degree in an Engineering discipline, or relevant equivalent experience
  • 8-10 years telecoms/satellite industry experience
  • 5+ years’ experience in field operations essential
  • Supervisory experience in a satellite installation environment essential - preferably in maritime installations
  • Experience of running teams of contractors working in field environment
  • Experience of site working practices and site knowledge required
  • Experience in working direct with external customers and vendors
  • Full and clean driving license

WHAT'S IN IT FOR YOU?

  • Hybrid working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

 

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

 

In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.


Nearest Major Market: Washington DC

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