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Data Analyst

Requisition Number:  15417
Contract Type:  Permanent
Location(s): 

Manassas, VA, US

ROLE DESCRIPTION SUMMARY

As the Data Analyst for Global Services, you will be responsible for implementing strategic data-driven initiatives. This position implements and delivers on the data-driven lifecycle from improving and validating data sources, ensuring accuracy and integrity, through to delivering data-driven insights dashboards. Here, you will perform forecasting through modeling and analyzing and will develop innovative management and customer dashboards. 

 

If you are interested in this position, please click below for full details:

 

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Accountable for the creation and timely delivery of accurate operational and customer performance portals and reportsResponsible for the delivery of the complete lifecycle of reporting in the respect of “Create, maintain, optimize, support and improve new and existing reports”
  • Develop testing, validation, and approval process for systems that involve all data driven lifecycle components
  • Ensure the integrity of all reports, data models and data tables through appropriate maintenance and documentation of data sources, definitions and calculations used for metrics, KPI’s, models and forecasts.
  • Work with respective stakeholders responsible for upstream/downstream systems like CRM, Ticketing, Data Warehouse, data backbone and data lake systems, ensuring validation of relevant data sources, consistency and data integrity are in place
  • Formulate & execute quality checks to be regularly carried out to highlight any potential errors for newly developed and existing reports and dashboards.
  • Create impactful analyses to improve operational efficiency, develop automation, forecasting and customer experience 
  • Perform ad hoc analysis and reports as determined by the needs of the business
  • Drive automation to ensure existing or new reports can be generated, refreshed, and maintained in a timely manner

 

COMPETENCIES

  • Analytical skills to present to create analyses that tell a “story” focused on insights and dataUnderstanding and ability to deliver trend and data analytics, ability to provide meaningful analysis
  • Ability to gather and comprehend requirements and challenges across all levels of the business which can be assisted by data analytics
  • Ability and experience to apply machine learning and big data analysis to underpin tactical business decisions 
  • Ability to convey complex technical issues internally to both technical and non-technical individuals

 

QUALIFICATIONS & EXPERIENCE

Required

  • Bachelor’s degree in data analytics, business, statistics, mathematics, computer science, or related field
  • 2-4 years of experience with NOC related analytical (statistical concepts, Customer experience, financial, operational, and business applications) with ability to collect, organize, analyze, and present the results with attention to detail and accuracy
  • 2-4 years strong knowledge & experience with Microsoft Excel / Power Bi / Power Query with hands-on experience using DAX
  • Hands-on experience with data extraction, manipulation, and analyses; including SQL stored procedures, complex joins, creation of views, and database scripting
  • Experience manipulating data sets using Python and handling large scale datasets
  • Experience with systems integration, data governance, and security compliance

Desired

  • Master’s degree in computer data analytics, statistics, mathematics, or related field 
  • Knowledge multi-screen flows and UI/UX elements
  • Experience with Service Now Ticketing system in NOC environment
  • Knowledge of MS Power Apps Platform and MS Flow
  • Familiarity and experience with Machine Learning and Data Mining
  • Good understanding of statistical concepts and experience with business applications of statistical methods (e.g., hypothesis testing, regressions, sampling) and predictive analytics

WHAT'S IN IT FOR YOU?

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

 

GOOD TO KNOW

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.


Nearest Major Market: Washington DC

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