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Software Operations Analyst

Requisition Number:  12334
Contract Type:  Permanent
Location(s): 

Manassas, VA, US

ROLE DESCRIPTION SUMMARY

The Adaptive Resource Control (ARC) system is a new state-of-the-art tool that automates complex satellite and ground equipment modifications within the O3b mPOWER MEO and SES17 GEO systems to dynamically optimize payload system resources. The position is part of a 24/7 shift team filling a critical role in the management of the MEO and GEO systems, ensuring that the ARC system remains stable, and system uptime is preserved, and the customer and gateway updates are implemented in the shortest possible time. The ARC Controller monitors the centralized operational mission control systems for both MEO and GEO satellite operational platforms.  They collaborate with operational, infrastructure and customer facing functions within both the Satellite Operations, Spacecraft Payload Engineering and Network Operations Centers to ensure the stable operation, reliability, and security of our customer services and infrastructure. The role is primarily focused on monitoring, diagnosis research, troubleshooting, and escalation to maintain ARC, Satellite and Ground system health, and ensure effective service and operational reliability into the mPOWER and SES17 satellite and ground platforms. This role has a direct impact on customer experience.

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Responsible for the management and monitoring of the ARC system on an ongoing basis within the MEO and GEO SOC
  • Collaborate with satellite and network operations service partners and with ground and satellite engineering to implement stable customer services within the ARC mission framework.
  • Research, analyse and troubleshoot issues within the ARC system that affect system health and service capability.
  • Central escalation point to operational centres and engineering, most of all to support existing services provision and any system related issues within the ARC system.
  • Configure and tune ARC for optimal performance and reliability
  • Identify, evaluate, and implement effective solutions for critical ARC system anomalies in real time.
  • Develop and validate programs, procedures and processes to support contingency measures for ARC system response
  • In collaboration with other operational personnel, assume manual control of ARC autonomous operations within defined contingency processes
  • Coordinate with ARC Engineering Support to resolve system problems
  • Collaborate with operators of interfacing systems to ensure proper coordination of activities
  • Define and propose ARC interface, performance, or general operation improvements to SES Engineering and ARC Development and Engineering teams.
  • Record and report on customer experience and quality of service metrics

 

COMPETENCIES

  • Self-motivated, dependable and able to deal well with ambiguity and rapidly changing priorities
  • Demonstrated customer-focused, business led approach
  • Manage multiple high workloads in a high stress environment
  • Commitment and accountability to team members
  • Demonstrated effective intercultural awareness
  • Strong analysis and problem-solving skills
  • Self-Starter with a high level of personal accountability
  • Excellent presentation & communication skills (written and oral; synchronous and asynchronous)

 

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree in Information Technology, Network Communication, Engineering, Computer Sciences or equivalent, coupled with professional vocational training and qualifications
  • 2 plus years’ experience in preferably in Operation Centre/Support Centre 
  • Technical support experience in the Networking, satellite or wireless communications industry is Required
  • Excellent command of Microsoft applications (Access, Excel, PowerPoint, Outlook, Visio, Word) (Power BI, Flows experience a plus)
  • Software Development experience a plus (HTML, CSS, JS, C+)
  • Knowledge of the Satellite or Telecommunications / Satellite industry is preferred
  • Fluency in English, any other language is considered as an asset

WHAT'S IN IT FOR YOU?

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

 

GOOD TO KNOW

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.


Nearest Major Market: Washington DC

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