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Software Operations Analyst

Requisition Number:  12334
Contract Type:  Permanent

Manassas, VA, US



Software Operations Analyst

(Manassas, VA USA)


Role Description

As our Software Operations Analyst, you will be responsible for: (this is not an exhaustive list)

  • Collaborate with satellite and network operations service partners and with ground and satellite engineering to implement stable customer services within the ARC mission framework
  • Identify, evaluate, and implement effective solutions for critical ARC system anomalies in real time
  • Define and propose ARC interface, performance, or general operation improvements to SES Engineering and ARC Development and Engineering teams
  • Central escalation point to operational centres and engineering, most of all to support existing services provision and any system related issues within the ARC system


You will be a valued member of a team of 6 controllers based locally operating a new state-of-the-art tool that automates complex satellite and ground equipment modifications within the O3b mPOWER MEO and SES17 GEO systems to dynamically optimize payload system resources!


Your Profile

Must Haves

  • 2+ years’ experience in Operation Center/Support Center
  • Software Development experience a plus (HTML, CSS, JS, C+)
  • Excellent command of Microsoft Applications (Access, Excel, PowerPoint, Visio, Word)

Nice to Have

  • Technical support experience in network, satellite, or wireless industry
  • Working knowledge of Microsoft PowerBi, Flows
  • Fluency in other languages besides English


Hiring Process

  • Phone Screen w/ Hiring Manager
  • Video Interview w/ Hiring Manager plus Team
  • Phone Interview w/ Talent Acquisition Specialist
  • Offer Discussion (references and education verification)
  • Employment Offer Extended
  • Welcome to SES!

What’s in it for you:

  • Hybrid working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story


Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.


In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Nearest Major Market: Washington DC

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