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Engineer, Network & IT Operations

Requisition Number:  14580
Contract Type:  Permanent

Manassas, VA, US

Role Description Summary: 
You will be directly responsible for the Installation, Monitoring, Operation and Support of the global SES IT install base.  You will work in close collaboration with the Service Desk and the all 3rd level Engineering teams and will drive improvement of procedure documentation. You will also mentor new team members and assist the management team with the daily organization of the work.

Do you have…? 

  • Sound and proven experience in the network & security area
  • Sound and proven experience with Azure Cloud
  • A good understanding of Operational Principles

If you are interested in becoming part of the SES family, click on ‘read full job description’ to find out more. 

Primary Responsibilities/Key Result Areas: 

  • Install, operate and support the global SES IT Infrastructure
  • Networking (LAN / WAN / DNS / Wireless / Datacenter & Cloud) with strong focus on Cisco Technology
  • Security (Firewalls / VPN / Loadbalancing / System security / Proxy / AAA) with strong focus on checkpoint and Fortinet
  • Proactively monitor the SES IT Infrastructure both on prem and Cloud through enterprise monitoring tools
  • Proactively monitor the internet, MPLS and telephony connectivity and work with the providers on incidents
  • Proactively recommend solutions/modifications of the existing IT environment in order to secure SES’ operational assets, in particular the satellite operations environment
  • Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues
  • Have a broad understanding of all technologies covered in the IT Operations group
  • Maturity improvement and adherence of/to all IT service management processes, including change management
  • Devise and maintain standards and standard operating procedures
  • Actively participate in Problem tickets
  • Work actively with the incident management tool
  • Creation of Incident Reports for major incidents
  • Work actively with the Service Desk to help create troubleshooting procedures for common issues
  • Help create knowledge base articles for common issues and for user self-help portal
  • Stay up-to-date with state-of-the-art IT concepts and technologies
  • Be able to understand all stakeholders in the service delivery process
  • Be willing to learn new technologies
  • Mentor a Service Desk agent on rotation in the Operations team as well as new team members
  • Strong focus on simplification and standardization
  • On-call duties will be required 24/7 on a rotational basis


Who We Are Looking For (More About You):
In order to achieve the outcomes described above, we believe you will have the following: 



  • Ability to integrate into and lead cross-functional and/or virtual project teams
  • Strong analytical and problem-solving skills: ability to frame complex problems or business issues and can elaborate and articulate alternative solutions
  • Professional level understanding of network architectures, technologies and protocols including cloud concepts
  • Proactive approach towards potential and/or current customers
  • Ability to work autonomously with minimal supervision


Preferred Education & Experience (a combination of education and experience will be considered): 

  • Bachelor’s Degree in Computer Science, Business Information Systems or equivalent
  • 5+ years of applicable professional experience in a large heterogeneous environment
  • Technical knowledge and good understanding of: 
    • Cloud Networking : Virtual Networks, Azure IPAM, BGP and User Defined Routes, Network Security Groups;
    • Azure Security & Operations
    • Network Connectivity : ExpressRoute, P2S and S2S VPNs, Virtual Network Gateways, Load Balancing
  • Solid experience with IP routing / switching and QoS
  • Vendor Certifications an advantage (i.e. CISCO, Checkpoint, Fortigate, Azure)

What’s in it for you:

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story


SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law.


In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Nearest Major Market: Washington DC

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