MCR Operator, Sports & Events

ROLE DESCRIPTION SUMMARY

Monitor, operate, and support all of company’s Sports & Events global and domestic content distribution services. Perform occasional use services (uplink, downlink, conversion, turnarounds etc.) for the company's customers.

PRIMARY RESPONSIBILITIES/KEY RESULT AREAS

• Configure, test and execute Occasional Use feeds via Satellite, Fiber, or OTT
• Maintain and operate high end technical equipment and troubleshoot and fix technical issues
• Quality check feeds and recorded material to ensure it meets SES specifications
• Customer support – initial point of contact for all company’s clients during events - responding via email, phone, and monitoring systems
• Supervise the functioning of technical components and make sure that they are active and problem free
• Accountable for managing events and ensuring that they are resolved while maintaining a clear, accurate, detailed record of any issues or faults, methods used to solve them, and communicating them to key parties
• Manage escalation process through to resolution including coordination with in-house engineers and 3rd parties

QUALIFICATIONS & EXPERIENCE

REQUIRED

• Basic computer skills
• Ability to work shift rotation, minimum 5 shifts per week - including nights, weekends and
  holidays per scheduling needs

PREFERRED

• 2-year degree or equivalent combination of experience/education in RF, satellite, video and/or electronics
• Practical engineering experience
• Experience with broadcast equipment
• Technical or customer support experience
• Sports knowledge/interest

RELOCATION BENEFITS AVAILABLE 

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce