Engineer, Station Support

SES operates Geosynchronous Orbit (GEO), Middle Earth Orbit (MEO) and High Throughput Satel-lite (HTS) satellites. We support industries including cruise lines, airlines, unmanned aerial vehicles, and humanitarian missions. In this role you will provide first-level technical support for all customer service, operation, installation, and maintenance processes at a Satellite Ground Station. You will be responsible for maintaining service availability by monitoring, operating, troubleshooting, and support-ing satellite communications equipment.

• Provide station-wide technical support for all customer service/ teleport operation, installation, and maintenance processes
• Provide station support through the planning, design, implementation, and configuration of Ground Ops systems and infrastructure. 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Manage access restriction process for deliverables, services and visitors in close collaboration with all stakeholders
• Provide 24/7 on-call support and coordinate 24/7 teleport support staffing 
• Oversee new Security System installation and policy compliance
• Participate in Project planning and provide local oversight of SES Team and Vendor integration activities for O3b, mPower, M&C upgrade, Gateway Services and Facilities.
• Maintain Planned Maintenance team scheduling, deferrals and records, site hard copy and company e-files
• Maintain historical and current local state and county permits as required (on premise hard copy reference and company e-files)
• • Assess, and coordinate support for time critical decisions during project installations and operational missions.
• Create and update RF drawings
• Procure or manufacture supporting electronic equipment such as discrete capability enhancements like alarms, M&C, and remote switching
• Assist the site manager in daily operations oversight and provide operational continuity in manager’s absence
• Maintain inventory, periodic reporting interface, and coordinate with Logistics for shipments
• Train employees, contractors, and other affiliates on site specific equipment and procedures
• Assess, schedule and monitor vendors on preventative maintenance and routine repair of electronic and electromechanical equipment
• Partner with engineering and program management planning by providing specifications, measurements, hardware evaluations, and environmental factors
• Perform from system to component level troubleshooting
• Oversee installation, maintenance, testing, and calibration of satellite ground operations equipment such as: cables, high power amplifiers, fiber-optic systems, frequency converters, path switching units, anten-na control systems, low-noise amplifiers, and low-noise block downconverters, basebands, digital platform systems, and waveguide assemblies
• Support Network Operations Center (NOC) calls/emails including responding to equipment, station, facility, and Monitor & Control (M&C) alarms
• Create and update documentation such as reports, schematics, procedures, diagrams, and drawings

COMPETENCIES

• Demonstrated ability to work in a culturally diverse organization with experience in fostering positive relationship building with colleagues and customers
• Clear and professional in both written and verbal communication, able to convey technical information to a diverse group of different audiences effectively
• Customer-centric communication and interpersonal skills (both oral and written) 
• Self-driven with a strong sense of initiative, capable of working independently, and delivering consistent results without close supervision
• Adaptable and open to changes in work environment, schedules, and shifting priorities, with a proactive approach to adjusting as needed
• Demonstrates analytical thinking and technical expertise in identifying and troubleshooting complex is-sues to drive solutions quickly and effectively.
• Strong focus on customer satisfaction, adept at addressing client concerns, providing solutions, and en-suring a positive experience with technical services

QUALIFICATIONS & EXPERIENCE

• Min 10 years of experience in a technical environment, including customer facing roles
• Bachelor’s degree in RF Engineering, Electrical Engineering, Telecommunications, or related field (equivalent combination of experience and education will also be considered)
• Proficient experience in teleport satellite ground operations systems
• Experience with satellite communications, broadband, telecommunications, digital platforms, high throughput satellites, and networking systems
• Experience fabricating solder small components, wires, and cable connectors
• Practical ability to read system block diagrams and schematics
• Ability to lift 50lbs, climb ladders, and work in confined spaces
• Ability to travel domestically up to10% of the time
• Willing and able to be on call 24x7x365 for off-hours emergencies 
• Experience in network programming, and ideally M&C programming
• Cisco certification would be of advantage
   

OTHER KEY REQUIREMENTS / COMMENTS

• Meet 99.98% teleport services and 100% of Telemetry, Tracking, and Control availability