Share this Job
Apply now »

Senior Solutions Engineer

Requisition Number:  16011
Contract Type:  Permanent
Location(s): 

Dubai, AE

Role Description Summary

 

You will be the technical point of contact for a regional Global Sales team or specialized segment. You, as Senior Solutions Engineer, will be a key member of the Solutions Engineering Team, providing guidance and planning in aspects of defining, developing and improving solutions for customer’s service requirements using the full suite of SES products and services. This includes GEO & MEO satellite assets, ground networks and third party, where applicable. Also, you will be responsible for solution design and technical support which impacts the performance of SES. Mentoring and training are key components of the role.

 

Extended Job Description:

Primary Responsibilities / Key Result Areas

 

  • Support regional/segment Solutions Engineering team to ensure technical solutions are presented clearly and address commercial considerations
  • Utilize Solution Engineering tools portfolio. Maintaining documentation and providing training where applicable
  • Prioritize and assign workload in accordance with commercial commitments
  • Manage and respond within challenging guidelines to Request for Proposals/Information (RFP/RFI) and associated tenders
  • Represent Solutions Engineering team at customer meetings
  • Support optimized technical service solutions and prepare technical proposals in support of sales requests with a detailed understanding of the customer’s service requirements, business environment and Total Cost of Ownership (TCO) drivers
  • Perform engineering analysis guidance to determine how new and existing services can be optimized
  • Challenge legacy processes/solutions/procedures based on assimilated data and present efficient alternatives
  • Prepare, compile, and present customer presentations on service solutions, systems design and standard products
  • Develop and provide training to customers, both internal and external, on SES Networks services and products
  • Advanced support relating to SES tools, databases, and CRM platforms
  • Support operational trials and demonstrations, enhancing the customers knowledge of SES products
  • Support Marketing Department as technical author when required (case study prep and application notes)
  • Represent SES Networks at trade shows and industry conferences by presenting and supporting panel discussions
  • Actively work with customers to advance their business with SES by identifying new and innovative applications
  • Support operational events, contingency planning, regulatory considerations and basic antenna verification analysis
  • Track and understand new satellite access schemes, earth station antenna design, and wireless and network technologies, systems and applications.  Understand their application within the SES Networks architecture to support advanced end-to-end customer service applications
  • Developing relationships and optimizing working practices with internal and external stakeholders to enhance efficiencies for SE global team
  • Actively support Product Development and associated stakeholders in understanding customer requirements needed to grow their business
  • Other ad-hoc duties or projects, as required by Solutions Engineering Management

 

Competencies

 

  • Technical knowledge: Established proficiency in satellite transmission analysis and complex solution engineering. Good knowledge of satellite design, broadcasting technologies, VSAT networks, network architecture, access schemes, data networking, engineering software development and radio frequency propagation analysis. Practical knowledge for MEO and GEO solution technical design from capacity only solutions to fully managed services
  • Experience and knowledge of IP networking, MEF, access routing, BGP/MPLS, IP Peering and networking technologies as well as international carrier services. Practical and theoretical experience for cloud-based solutions
  • Good Negotiation & Communication skills: Ability to assist Sales in creating winning technical proposals. Excellent presentation techniques and effective sales proposal skills. Ability to supervise and work effectively in structured or virtual teams
  • Excellent Customer Relation skills: Build and maintain relationships with customers guided by the capture team, to retain and grow revenues and margins. Ability to gain a clear understanding of the customers’ business and requirements, and be able to offer the customer innovative advice on future product developments or services, that could lead to new revenues and/or to service optimizations;
  • Market intelligence & new technology developments: Extensive ongoing knowledge and understanding of the market and developments in the customer base. Specific trends or shifts in the market need to be monitored, tracked, analyzed and reported to management or other parts of the organization
  • Regional knowledge: With customers and staff located in different regions of the world, it is critical to understand the variances within the region or segment, and as such the differences in market settings, customers’ expectations & requirements to be able to determine the different necessary strategies
  • Analysis knowledge: Ability to optimize technical solutions in specialized segments/regions for the Solutions Engineering team. Established technical knowledge to impact annual revenue figures. Challenge vendors with technical roadmaps to meet SES requirements.

 

Qualification & Experience

 

  • Bachelor Degree in Electrical Engineering/Communications/Computer Science
  • Minimum 5 years of relevant Solution Engineering experience in Aero, Maritime, Energy, Fixed Data, Commercial Shipping, Government or Cloud markets
  • Good knowledge and experience on GEO and MEO services
  • Good theory and practical experience with antenna design and optimization
  • Established knowledge of satellite transmission analysis and optimization
  • Established knowledge of satellite access technologies and earth station components
  • Experience of the design and architecture of Enterprise and Telecommunications Networks, including Mobile Backhaul; access networks implementation and operation including troubleshooting faults and service difficulties
  • Good knowledge and experience in IP based networks and services
  • Regional and segment market experience and business cultural awareness
  • Knowledge of English is essential. Additional regional languages desirable
  • Willing to travel internationally and meet directly with clients
  • Ability to work effectively in a global high energy multicultural team

 

What’s in it for you: 

 

  • Flexible working policy 
  • Bonus and equity plans 
  • Comprehensive and competitive benefits plans 
  • Access to Microsoft Azure training suite 
  • A range of wellness activities and employee assistance programmes (varies by location) 
  • An employer that values all aspects of Diversity and respects every individual’s story 

 

Good to know: 

 

SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law. 

Apply now »