Technician, Managed Media Operations Center

Key Responsibilities

• Monitor and maintain live media transport services (satellite, fiber, IP).
• Handle real-time incidents, alarms, and service degradations.
• Perform root cause analysis (RCA) and implement corrective actions.
• Manage redundant paths
• Coordinate with RF, Data, Teleport, Engineering, and Customers.
• Coordinate service provisioning, migrations, and maintenance activities.
• Provide clear incident updates, (pre- and post-incident reports).
• Ensure compliance with SLAs, SOPs, and change management processes.
• Use monitoring tools to track QoS/QoE, bitrate, PID errors, and packet loss.

Technical Skills

• Broadcast & Media: MPEG-TS, PIDs, PSI/SI, encoders/decoders, multiplexers, playout system
• IP & Networking: Fiber network, IP multicast/unicast, UDP/RTP, SRT, RIST, SMPTE ST 2022-7
• Satellite: Uplink/downlink, RF levels, modulation, FEC
• Monitoring Tools: NMS/M&C systems, ServiceNow (SNOW)
• Security: Encryption, conditional access systems (CAS)

Tools & Systems

• Media monitoring platforms (bitrate, TS analysis)
• Network monitoring tools (NMS, alarms)
• Ticketing systems (ServiceNow)
• Communication bridges and incident tools

Qualifications

• Degree in Electronics, Communications, IT, or Networking
• Experience in broadcast, media transport, or Media NOC operations
• Knowledge of live broadcast environments is a plus

Soft Skills

• Clear written and verbal communication
• Ability to work in 24/7 shift environments and including public holidays
• Cross-functional teamwork and leadership during outages