Specialist, Cash Collection 1

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

    Track customer receivable levels regularly and develop and implement effective collection strategies to manage overdue balances
    Analyse customer accounts, contact customers to collect outstanding amounts using designated dunning tools, and respond to inquiries to resolve collection-related issues professionally
    Manage the dunning process for customers in scope, escalating complex cases to the Collections Manager and SES leadership team, including the involvement of collection agencies, credit insurer or outside counsel when necessary
    Prepare for customer discussions and support the negotiation of payment plans, ensuring compli-ance with SES’s credit & collection policy
    Perform account reconciliations, recommend necessary account adjustments, post journal entries, and ensure accurate record-keeping
    Assist with collection-related matters during internal and external audits and collaborate with the Le-gal team on court or arbitration cases, providing all required documentation and analysis
    Execute actions related to account suspensions, terminations, or write-offs of irrecoverable receiva-bles, ensuring proper analysis, documentation, and reporting for audits and legal purposes
    Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information

QUALIFICATIONS & EXPERIENCE

    A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field
    3 to 5 years of experience in credit and collections, accounts receivable, or a similar role, preferably in a global or multi-regional environment and intermediate level in Spanish language.
    Proficiency in dunning tools and ERP systems (e.g., SAP, Oracle), credit risk management platforms (e.g. Credit Catalyst) as well as CRM (e.g. Salesforce)
    Solid understanding of collection matters associated with service-related contracts
    Ability to analyse financial data, perform account reconciliations, and identify risks or discrepancies
    Attention to detail, strong organisational skills, and the ability to meet deadlines in a dynamic envi-ronment