Senior Specialist L&D

ROLE DESCRIPTION SUMMARY

The Learning & Engagement Specialist supports activities in the area of Talent Development & Engagement through active involvement in talent engagement and wellbeing initiatives, such as running engagement surveys and creating strategies for and supporting action planning and follow-up, and review learning and development requests at team or individual level and providing solutions to fulfilling these.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Talent Engagement programs and projects - est. 40% of time:

• Coordinate or support various initiatives in the area of talent engagement and wellbeing.
• Collaborate on and support running engagement surveys and gathering of insights and feedback from employees.
• Work with people managers and HR colleagues to support action planning and follow-up following engagement surreys
• Create strategies, campaigns and actions to support awareness and utilization of wellbeing platforms and offerings.
• Coordinate info sessions, publication of articles and other communications related to engagement activities
• Coordination of Social Clubs, ensuring alignment with global events approach and calendar

Manage Learning and Development Requests – est. 30% of time:

• Review learning requests received through ServiceNow, L&D mailbox or other channels and coordinate with team members for resolution
• Manage learning requests by applying the L&D prioritization matrix, guidelines and following the agreed SLAs
• Conduct discovery calls with requesters to understand their learning needs, objectives, audience, and timeline.
• Identify the most suitable learning solution based on existing resources or conduct research for external providers or platforms.
• Provide recommendations and feedback to requesters and stakeholders on the proposed learning solution and ensure alignment with L&D strategy and budget.
• Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals.

Learning Solutions Design and Development – est. 20% of time:

• Promote a culture of continuous learning by supporting and engaging BEAM Ambassadors
• Collaborate with subject matter experts to develop engaging and effective learning experiences using various formats.
• Evaluate and recommend learning methodologies to enhance learning outcomes.
• Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals.
• Support the creation of comprehensive learning plans.
• Use learning analytics to evaluate the effectiveness of learning solutions and identify areas for improvement.

Other spot projects and activities – est. 10% of time

COMPETENCIES

• Communication: express ideas and information clearly, concisely and effectively, using appropriate verbal, written and digital channels, and adapting the style and tone to the audience and situation.
• Data Analysis: collect, organise, analyse and present data in a clear and meaningful way, using appropriate tools and techniques.
• Problem Solving: The ability to identify, analyse and resolve problems in a systematic and logical way, using sound judgement and decision-making skills.
• Collaboration: work effectively with others, both within and across teams and functions and to achieve shared goals and outcomes.
• Customer Focus: understand and anticipate the needs and expectations of internal and/or external customers, and to deliver services that meet their expectation.
• Learning Design: design and develop engaging and effective learning solutions that align with the needs and objectives of the learners and the organisation.

QUALIFICATIONS & EXPERIENCE

• A bachelor's degree or equivalent experience in a relevant field, such as business, communications, HR, etc.
• Min. five years previous experience in a similar role within HR, Learning and/or Engagement area
• Working experience with Engagement Survey Planforms, Learning Management System, Learning Platforms and other related systems and tools
• Proficiency in Microsoft Office applications, especially Excel, and Word.
• Fluency in English, both written and spoken. Knowledge of other languages, such as French, German, would be an asset
• Ability to work effectively in a multicultural and diverse environment, and to adapt to changing needs and priorities