Senior Manager, QA 1

ROLE DESCRIPTION SUMMARY

The position is directly responsible for leading and coordinating the QA team, developing test strategies, executing and overseeing test execution and ensuring the delivery of high-quality software products. This role requires a deep understanding of QA methodologies, excellent leadership skills, and the ability to work collaboratively with cross-functional teams, including external test teams. Additionally, the role requires experience in AI testing methodologies to enhance test coverage and efficiency through AI-driven techniques.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Lead and mentor the QA team, providing guidance and support.
• Develop and implement comprehensive test plans and strategies.
• Coordinate and execute test activities, including functional, regression, and performance testing.
• Perform hands-on testing to identify, document, and track defects and issues.
• Leverage generative AI for innovative software development and testing solutions.
• Create detailed test cases from user stories to ensure comprehensive test coverage.
• Collaborate with development, product management, and other stakeholders to ensure quality throughout the software development lifecycle.
• Coordinate with external test teams to ensure alignment and integration of testing efforts.
• Continuously improve QA processes and methodologies.
• Ensure compliance with industry standards and best practices.
• Prepare and present test reports and metrics to management.
• Perform other tasks as required

COMPETENCIES

• Ability to work in an agile, high-paced environment and deliver within tight timelines 
• Demonstrates a strong sense of responsibility and accountability for the quality of the product
• Ability to lead and inspire a team, providing clear direction and support
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Ability to take ownership and drive a task to conclusion without supervision 
• Knowledge of AI techniques for test case generation, test optimization, and defect prediction
• Ability to design and implement AI-driven solutions for automated test case creation
• Strong analytical skills and broad business acumen 
• Strong problem-solving skills and the ability to analyse complex issues
• Strong team player with the ability to work collaboratively with internal and external teams
• Self-motivated and demonstrate a “doer mentality” and willingness to go the extra mile 
• Excellent communication skills, both written and oral 
• Fluency in spoken and written English with additional languages considered an asset 

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in computer science, Engineering, or a related field
• Minimum of 10 years of proven experience as a QA Test Lead or similar role
• Strong knowledge of QA methodologies, tools, and processes
• Hands-on experience with test case creation, execution, and defect tracking
• Hands-on experience in running the Testing planning meetings, Defect triage, Testing Entry, testing exit gateways and Test closure meetings
• Experience with automated testing tools and frameworks
• Deep understanding of Agile software development methodology and Azure DevOps
• Certification in QA or software testing (e.g., ISTQB)
• Experience with continuous integration and continuous deployment (CI/CD) pipelines is a plus
• Experience with AI technologies and their application in quality assurance processes is a plus
• Experience in the telecommunication field is highly desirable
• Experience with AI-driven testing tools
• Experience in integrating AI solutions into existing testing frameworks.
• Experience with Amdocs products is a plus
• Attention to detail and a commitment to quality