Senior Engineer, IT Systems & Platforms

ROLE DESCRIPTION SUMMARY

The Senior Systems Engineer is directly responsible for the Development, Monitoring, Operation and Support of the global SES install base, with a strong focus on Systems (on-prem and Cloud).

The incumbent will work in close collaboration with the service desk and the Service Desk, CCoE, Security, Systems and Network engineering teams and will assume ownership of improvement projects (ServiceNow, DevOps, Automation, Troubleshooting, Scripting, Tooling, Documentation) and drive them to completion in a timely fashion.

The incumbent will also mentor new team members and assist the management team with the daily organization of the work (shift building, on-call schedule, KPI reporting).

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Develop high-level and detailed designs for hybrid solutions using industry best practices / innovation as well as SES IT defined architecture standards and guidelines
• Deploy and configure on-premisses infrastructure and cloud services
• Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues
• Be an active leading player in innovation programs and concepts
• Drive improvement and adherence to all IT service management processes, including incident management, change management, request fulfilment, problem management
• Lead improvement initiatives encompassing automation, troubleshooting workflows, scripting, tooling, and documentation
• Collaborate with all the IT&S Engineering teams to help continuous improvement in the SES IT landscape
• Create knowledge base articles for common issues and standard operating procedures for day2day operations
• Collaborate and develop good relationships with all stakeholders in the service delivery process
• Learn new technologies and keep up-to-date with state-of-the-art IT concepts and technologies
• Mentor team members and contribute to the development of service desk agents
• Provide support and drive strong focus on simplification and standardization
• Provide inputs to Department heads for administrative and management tasks
• Fulfil on-call duties on a rotational 24/7 basis

COMPETENCIES

• Excellent logical and analytical thinking, able to exchange ideas and information effectively
• Ability to work independently and build effective interpersonal relationships with all stakeholders
• Results-driven with a pragmatic service delivery approach
• Thrives in fast-paced environments with tight deadlines, maintaining attention to detail and self-motivation
• Possesses strong written and verbal communication skills, being a supportive team player with a positive attitude.
• Capable of integrating within global and interdisciplinary teams effectively.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in computer science, Business Information Systems, Cloud Technologies, or equivalent
• Minimum seven years of applicable professional experience in a large heterogeneous environment
• Solid experience with designing and implementing VMware and Nutanix hypervisor solutions.
• Solid experience with designing and implementing hybrid infrastructures, monitoring tools (Azure Monitoring, Centreon, Grafana)
• Extensive experience with Satellite communications ground infrastructure (Monics, SatID, SatGuard,…)
• Extensive knowledge in Dell PowerEdge iDrac, HPE ProLiant ILO and Cisco UCS CIMC console.
• Extensive knowledge in backup solutions, such as Veeam and Commvault.
• Solid expertise in Windows and Linux servers, IaaS, PaaS, SaaS, IaC (e.g., Terraform) for Microsoft Azure and potentially other cloud providers
• Good knowledge of backup systems, Active Directory, CI/CD automation, continuous monitoring, Kubernetes infrastructure, and information security
• Good knowledge of Information Security, DHCP and DNS management using Infoblox or equivalent
• Fluency in English, any other language is considered as an asset
• Azure Solutions Architect Expert certification is highly desired
• Willingness to travel internationally