Manager, Quality Assurance 1

ROLE DESCRIPTION SUMMARY

The QA Manager is responsible for planning, coordinating and overseeing end-to-end test activities, developing test strategies, and ensuring the delivery of high-quality software products. The role requires deep expertise in QA methodologies and excellent leadership and coordination skills to drive team performance and collaboration across cross-functional and external teams. Team coordination and planning are parts of the role, ensuring smooth communication, effective guidance, and alignment with project goals.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Coordinate and execute test activities, including functional, regression, performance, and end-to-end testing.
• Develop and implement comprehensive test strategies, including planning and execution of end-to-end test activities.
• Leverage TOSCA test suite for test automation and management.
• Document test plans, results, and processes; prepare and deliver presentations and reports to management and stakeholders.
• Coordinate with external test teams to ensure alignment and integration of testing efforts.
• Support team members in aligning daily efforts toward project objectives, tracking progress, and removing blockers.
• Ensure compliance with industry standards and best practices.
• Continuously improve QA processes and methodologies, including the adoption of AI-driven testing techniques.
• Perform other tasks as required.

COMPETENCIES

• Ability to work in an agile, high-paced environment and deliver within tight timelines.
• Demonstrates a strong sense of responsibility and accountability for the quality of the product.
• Ability to lead and inspire a team, providing clear direction and support.
• Strong team coordination and planning skills.
• Experience with end-to-end test activities and test plan creation.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Strong documentation and presentation skills.
• Knowledge of AI techniques for test case generation, test optimization, and defect prediction.
• Ability to design and implement AI-driven solutions for automated test case creation.
• Strong analytical skills and broad business acumen.
• Strong problem-solving skills and the ability to analyse complex issues.
• Strong team player with the ability to work collaboratively with internal and external teams.
• Self-motivated and demonstrate a “doer mentality” and willingness to go the extra mile.
• Excellent communication skills, both written and oral.
• Fluency in spoken and written English; additional languages considered an asset.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in computer science, engineering, or a related field.
• Minimum of 10 years of proven experience as a QA Test Lead or similar role.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience with TOSCA test suite for test automation and management is highly desirable.
• TOSCA certification (e.g., Tricentis Certified Practitioner or equivalent) is highly desirable.
• Hands-on experience with test case creation, execution, and defect tracking.
• Experience in running testing planning meetings, defect triage, testing entry/exit gateways, and t closure meetings.
• Experience with automated testing tools and frameworks.
• Deep understanding of Agile software development methodology and Azure DevOps.
• Certification in QA or software testing (e.g., ISTQB).
• Experience with continuous integration and continuous deployment (CI/CD) pipelines is a plus.
• Experience with AI technologies and their application in quality assurance processes is a plus.
• Experience in the telecommunication field is highly desirable.
• Experience with AI-driven testing tools and integrating AI solutions into existing frameworks.
• Experience with Amdocs products is a plus.
• Attention to detail and a commitment to quality.