Junior Customer Account Manager

Role Description Summary

The incumbent is the key point of coordination in the sales process for all sales related activities, i.e. from lead to order. This position functions as the gatekeeper for all information and workflows surrounding the customer relationship and contractual data. In this position you will support sales in maintaining and enhancing customer relationships. Furthermore, the position holder will be managing, creating and coordinating all sales related activities and information between sales regions and internal departments to ensure smooth and timely flow of the sales process to close deals and to win the customer. This also includes coordination of certain after-sales activities.

Primary Responsibilities / Key Result Areas

• Act as key coordinator in the sales process at each stage, proactively monitor and report on pending actions
• Support the assigned Sales teams in closing their opportunities and fulfilling their sales targets
• Support Sales in the deal qualification process, contract review to the final signature and deal activation, including assisting with keeping the designated timelines Process management of all sales opportunities in respective CRM (ensuring minimum turnaround time whilst adhering to corporate governance)
• Identify areas which require change, address the obstacles or delays, suggest appropriate improvements to processes, procedures and workflows
• Ensure accurate responses to requests from stakeholders and managing expectations with regards to delivery time
• Provide support to other team members as required.

Competencies

• Excellent verbal and written communication skills and the ability to communicate effectively with customers and colleagues
• Ability to organise, prioritise and handle multiple time-sensitive tasks efficiently in a demanding and fast-changing environment
• Self-sufficient, requires minimal supervision, works independently and able to guide others
• Talent to build and maintain relationships with internal customers
• Ability to work across a range of management levels, disciplines and cultures
• Attention for detail
• Ability to achieve team goals and objectives by taking initiatives, being proactive and flexible
• Creative and pragmatic in solving issues following the company’s governance.

Qualification & Experience

• Bachelor's degree or equivalent education, or demonstrable comparable work experience
• Minimum of 5 years professional experience is required, preferably with 2 or more years in a satellite or telecommunications commercial/ sales environment
• Experience in customer-facing positions
• Computer literacy (in Microsoft Office), solid knowledge of CRM tools, SalesForce and Microsoft D365

Fluency in English (business negotiations level). Familiarity of other languages would be an advantage