Developer, Service Management Platform

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
    Develop high quality solutions on the ServiceNow platforms, considering ITIL and ServiceNow best practices
    Maintain assigned user stories as per the team’s delivery process
    Create simple documentation for implemented solutions according to the teams guidelines 
    Execute code-reviews of fellow developers
    Translate functional requirements into development stories, with technical documentation and effort estimations, based on provided business requirements
    Design, implement, and support the testing, of integrations between ServiceNow and other applications
    Provide simple test plans for implemented solutions as required
    Ensure timely completion of tasks and provide effective (Project) Management status updates
    Coordinate escalations to ServiceNow support via ServiceNow HI self-service portal
    Monitor the health and security status of our instances, and take necessary preventive actions
    Support and train less experienced developers, sharing best practices to enable cohesiveness
    Support all our ServiceNow platforms with support and development activities, as well as other tasks

QUALIFICATIONS & EXPERIENCE
    3+ years of proven working experience in a similar position, executing SNOW platform development
    Proven work experience with ServiceNow ITSM, CSM, TSM, OMT, FSM, TNI, or HRSD modules is considered an asset.
    Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, deployment
    Basic knowledge of the agile development methodology and ITSM processes
    Fluency in English, any other language is considered as an asset