Collection Controller

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Proactively chase overdue payments through phone calls, emails, and written communication to ensure timely customer payments.
• Reconcile accounts receivable and manage customer accounts to maintain accurate records.
• Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information in line with policy, audit and SOX requirements.
• Resolve customer inquiries and disputes related to payments and agree and monitor payment plans or repayment terms for outstanding debts.
• Monitor debtor days, analyzing overdue accounts, and recommend actions, such as suspending service, escalating to Red Flag meeting for further follow-up by on-shore C&C team.
• Support on-shore C&C team providing account information, customer history, support in reconciliation, dispute resolution and debt recovery negotiations.
• In case of terminated customers, make recommendation for further steps to recover debt and prepare files for initiating legal proceedings or collection agent hand-over as required.
• Prepare and analyze aged debt reports and provide forecasts of expected cash inflows to management for financial planning.
• Build and maintain strong relationships with sales, customers & relevant stakeholders while enforcing SES Credit & Collection policy.

COMPETENCIES

• Exceptional communication abilities and interpersonal skills (oral and written), with the capacity to build strong relationships and engage effectively with diverse stakeholders.
• Self-motivated and highly organized, with the ability to manage and prioritize multiple tasks effectively in a fast-paced environment.
• Proven ability to work effectively within a multi-cultural team and adapt to different work styles and environments.
• Strong customer service skills, paired with a positive, professional attitude and a commitment to delivering excellent results.
• Ability to complete tasks promptly, accurately, and with a strong focus on customer needs and satisfaction.
• Proactive mindset, taking the initiative to identify opportunities and solve problems independently.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 7+ years of experience in credit and collections, accounts receivable, or a similar role, preferably in a global or multi-regional environment.
• Proven track record of reducing overdue balances and improving DSO.
• Proficiency in credit management tools, ERP systems (e.g., SAP S4 HANA , Oracle), and CRM systems (Microsoft D365, Salesforce).
• Expertise in Power BI tool & Advanced Excel Macros is considered an advantage.
• Fluency in English, with strong preference for candidates also fluent in Portuguese.