Analyst, Billing and Revenue Recognition

ROLE DESCRIPTION SUMMARY

The incumbent is responsible for managing end-to-end invoice handling, customer portal uploads, and payment allocation activities across multiple entities. The role ensures that billing documentation, controls, and reconciliations are executed accurately, on time, and in compliance with company policies and SOX requirements. This position also supports the Collections team, assists in process documentation, and contributes to continuous improvement and automation initiatives within the O2C function. The position requires strong end-to-end O2C expertise across customer contracts, billing, and revenue recognition, along with solid SAP functional knowledge, particularly in ECC and S/4HANA environments.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• The immediate focus of the role will be to support Genesis through UAT execution, business process validation, issue resolution, and Oracle-to-ECC transition activities; The combination of O2C process expertise and SAP knowledge is critical to ensuring successful implementation, testing, and stabilization of the new operating model
• Manage manual invoice uploads on customer portals and handle any exceptions where automated postings from SAP S/4HANA are not feasible, ensuring compliance with customer-specific requirements and agreed timelines
• Ensure accuracy and completeness of invoice documentation, including handling invoice stamp certifications required for local banking or statutory compliance
• Track, investigate & resolve rejected or failed uploads; coordinate with relevant teams to ensure timely reprocessing and minimize delays
• Perform daily checks in SAP for payment allocations and manage Oracle cash application activities to ensure accurate and timely postings
• Retrieve, validate, and reconcile invoice and payment data from systems such as Oracle, SAP, & customer portals to support payment matching and collections
• Prepare and update combined aging reports for legacy and new accounts, providing insights and support to the Collections team for timely follow-ups
• Execute and document all preparer-reviewer and SOX control activities, maintain audit-ready records, and populate checklists and trackers using CRM, and other internalsystems
• Generate periodic reports on invoice uploads, payment status, and process exceptions; support ad hoc requests, reconciliations, and back-office activities as needed
• Collaborate with cross-functional teams including Billing, Collections, Treasury, and Controls to resolve issues, share updates, and support onshore counterparts in operational tasks
• Contribute to continuous improvement by identifying automation opportunities, supporting system migrations, and driving process standardization within the O2C function
• Maintain comprehensive audit and compliance documentation, ensuring all activities are traceable, validated, and aligned with internal control frameworks and external audit requirements
• Act as a key liaison with onshore and regional stakeholders, ensuring alignment on priorities, sharing updates proactively, and providing operational support during peak cycles or process transitions

COMPETENCIES

• Excellent understanding of Order-to-Cash (O2C) processes and foundational accounting principles, with proven hands-on experience in ERP systems such as SAP S/4HANA and Oracle
• Skilled in working with customer portals, CRM tools, and reporting platforms, ensuring accurate and efficient invoice management and payment tracking
• Proficient in MS Excel for data analysis and reporting, with working knowledge of Power BI for dashboarding and visualization preferred
• Demonstrates high attention to detail and process discipline, ensuring accuracy, compliance, and timely execution of tasks within defined control frameworks
• Strong problem-solving and collaboration skills, effectively partnering with onshore stakeholders, Collections, and cross-functional teams to resolve exceptions and drive results
• Excellent communication and adaptability, maintaining clarity in updates, handling multiple priorities, and supporting evolving processes, system changes, and automation initiatives

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Commerce, Accounting, or Finance
• 8-10 years of relevant experience in Order-to-Cash operations within a SSC or GBS environment
• Working knowledge of SAP S/4HANA and Oracle systems
• Exposure to SOX controls and audit documentation processes preferred

Experience with automation or process improvement initiatives is an advantage