Video Playout Operating Center Intern

ROLE DESCRIPTION

This is an exciting opportunity to become part of the Video Bucharest team within the SES Customer Operations department, in a fast-paced, growing organization within a dynamic industry. You will contribute to effectively managing and operating various supplier platforms and terminals deployed across the SES global environment and to monitoring and managing all network components in the provision of SES services.

YOUR RESPONSIBILITIES

• Collaborate with the Video team to ensure L1 support, aiming to sustain service uptime with minimal degradation or outages as outlined in the Service Level Agreements (SLA).
• maintaining communication channels between internal and external stakeholders.
• Support on documenting, escalating, and reporting all events in a timely and technically appropriate manner.
• Assist in gathering, organizing, and analyzing large amounts of data with speed and accuracy to effectively resolve issues and ensure high level of customer satisfaction
• Act as a liaison point for escalations or improvements within the Video IP infrastructure, satellite, platform  and IT, depending on the specific domains of the end-to-end service.

YOUR PROFILE

• Current student in Telecommunications, Information Technology or a relevant area
• Ability to multitask by managing, tracking, and resolving multiple issues simultaneously
• Excellent teamwork and cross-functional cooperation 
• Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
• Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues
• Fluency in spoken and written English with additional languages considered an asset

WHAT’S IN IT FOR YOU

• Flexible working policy
• Valuable, meaningful cross functional industry hands-on experience
• A paid internship
• A range of wellness activities and employee assistance programmes (varies by location)
• An employer that values all aspects of Diversity and respects every individual’s story

GOOD TO KNOW

Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.