NOC and Playout Operator

ROLE DESCRIPTION:

The SMC Operator has functional responsibility for the Playout and or the MCR (Master Control Room) during the respective shift schedule. The SMC Operator is organizing the working processes during the shift hours to ensure that the provided services run efficiently without interruption. The SMC Operator has to conduct Playout Operations including LIVE activities when required, support the company services in first and second levels and to escalate to level 3 when required. Additionally, the SMC Operator is required to manage events that occurred during the shift and present outcome of investigations to the respective leadership team. He/she is the first point of contact for internal stakeholders as well as external customers. 

You will be responsible for (this is not an exhaustive list):

• Monitor Broadcast systems and company services
• Troubleshoot and ability for fix technical & operational issues (L1&2) in real time in ALL technical domains (Playout, DVB, RF etc.)
• Coordinate an escaltaion process till resolution including coordination with in-house engineers and 3rd parties following the internal escalation matrix 
• Validating scheduled media content and playlists received from the customers and or from the MX1 internal scheduling system 
• Accountability for managing events and ensure closure while maintaining a detailed record of the problems and methods used to solve them 
• Write work procedures / services documentation according to personal/team objectives 

YOUR PROFILE

1.  Must have

• Technical background (Practical engineer / B.A. degree) 
• Knowledge of signal contribution and distribution 
• Highly developed senses of responsibility, service orientation and a confident, proactive approach 
• Technical affinity and soung knowledge of MS Office and EDV applications 
• Fluent English in written and verbal 

2.  Nice to Have 

• TV orientate apprenticeship or similar academic studies 
• Strong experience of classical and IP based broadcasting systems 

WHAT'S IN IT FOR YOU

• Flexible working policy
• Bonus plan
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs 
• An employer that values all aspects of Diversity and respects every individual’s story

GOOD TO KNOW

Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.