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NOC Shift Lead

Requisition Number:  15075
Contract Type:  Permanent
Location(s): 

Bucharest, RO

SES are shortly launching a brand-new constellation of satellites called O3b mPOWER and we are recruiting several Shift Leaders for our new state-of-the-art Network Operations Center (NOC) in Bucharest, Romania. mPOWER is a ground-breaking satellite constellation in a medium earth orbit enabling connectivity across the globe and partnering with new technologies including cloud services to ensure our clients are always connected wherever they are.

The position is responsible for leading and nurturing the inspired Shift Operations team and for working collaboratively with operational, infrastructure and customer facing functions at SES to help ensure the stable operation, reliability, and security of our customer services and infrastructure across the globe.

 

Want to learn more?

 

Extended Job Description:

Responsibilities:

  • Manage and lead a team of operators/engineers to support our global customers services and infrastructure using monitoring & control systems on a 24 x 7 basis
  • Drive industry best practice process compliance, consistency, and advocacy across the team as well as the entire Operations organization to drive continual service improvements
  • Responsible for the effective coordination of Customer Operations and Infrastructure Operations escalations to internal SES and external service partners
  • Responsible for the effective interaction with the SOC (Spacecraft Operations Centre) ensuring close coordination and clear communications
  • Proactive monitoring and analysis of service delivery systems (working with different system owners) to detect potential issues
  • Ensure basic troubleshooting of systems deployed in the cloud
  • Provide Level II technical support
  • Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between L2 NOC and L1 Service Management functions
  • Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
  • Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required

 

Your profile:

  • Ability to work under pressure in a stressful environment
  • Ability to multitask by managing, tracking, and resolving multiple issues simultaneously
  • Excellent teamwork and cross-functional cooperation
  • Strong communication skills towards internal departments and external customers, including effective intercultural awareness
  • Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
  • Ability to gather, organize, and analyze large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment
  • Constant motivation to drive improvements
  • Demonstrate a customer-focused business led approach

 

Requirements:

  • Bachelors degree in Engineering, Satellite Communication, Telecommunications Computer Sciences or equivalent experience
  • Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues
  • Experience in technical support in an operations environment
  • Previous experience in team lead, team builder role (through professional or personal experience)
  • Juniper (JNCIA, JNCIS), Cisco Certified Network Associate (CCNA) or equivalent experience
  • Knowledge of basic troubleshooting of operating systems (Windows, Linux)
  • Understanding of VAS and Cloud services
  • Working knowledge or previous experience with Network Management Systems (such as Compass, DataMiner, EM7, HP OpenView, Nagios, Netcool, SATNMS, Zen OSS or similar)
  • Knowledge of the Satellite or Telecommunications industry
  • Fluency in English
  • Willingness to work shift

 

What’s in it for you:

  • Opportunity to learn and build your professional expertise on the latest satellite communication technology
  • Bonus and equity plans
  • An employer that values all aspects of Diversity and respects every individual’s story

Apply now »