NOC Operator

ROLE DESCRIPTION SUMMARY
SES Romania is looking for a professional, customer-focused NOC Operator to provide leadership and technical expertise in the support of SES customers and services. In this position you will be responsible for the effective management and operations of the various supplier platforms and terminals deployed across the SES global environment, but also for the monitoring and management of all network components in the provision of SES services. Don't worry, you will always have your team members support when needed.

If you are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, join the driven NOC team! 

You will be responsible for (this is not an exhaustive list):

• Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
• Ensure all events are properly documented, escalated and reported (initiate timely technical and management escalation as required)
• Gather, organize, and analyze large amounts of data with speed and accuracy to effectively resolve issues and ensure high level of customer satisfaction
• Liaison point into technology IP infrastructure, platform and IT for escalations/improvements (depending on the different domains of the end-to-end service)
• Fault resolution on ‘customer network equipment’ and fault identification end to end up to the customer’s PoP (handover point)
• Provide exceptional customer support and serve as the main point of contact for all network related issues providing clear updates to L1 team members
• Responsible for all escalations to L3 technical resources within SES as required
• Planning of platform and terminal resources and scheduling for activation
• Performance tracking and reporting of platforms and terminals
• Customer ‘on site’ platform and terminal equipment management including troubleshooting and performance reporting
• Ensure readiness of platforms for service activations/changes/deactivations
• Provide exceptional customer support and serve as the main point-of-contact, facilitating all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues

YOUR PROFILE:

Must Have

• Highschool / Vocational schools/ Certifications Studies in Telecommunications, Information Technology coupled with min. 2 years experience, or Engineering University degree 
• Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues 
• Structured, solution oriented and reliable approach, used working independently and in a team
• Fluent in English (written and verbal)
• Willingness to work shifts

Nice to Have

• Experience in managing IP Addresses, as well as DNS/DHCP servers and services
• Troubleshooting of operating systems skills (Windows, Linux) 
• Familiar using network automation tools and technologies, LAN/WAN technologies
• Understanding of:

- ISP backbone networks and associated services.
- OSPF, MPLS, BGP, MPLS services
- MPLS-TE, RSVP, Multicast and multicast VPN
- authentication protocols such as TACACS, RADIUS and LDAP 

- link budget analysis

• Technical support experience in the satellite or wireless communications industry 
• Experience of setting up satellite links (L2/L3) in point to point or point to multi-point

•    Knowledge of:

- VAS and Cloud services
- VSAT based satellite services

- Network Management Systems

- Satellite or Telecommunications / Satellite industry (is a plus)
- Knowledge MEO or LEO satcom services (is a plus)

WHAT'S IN IT FOR YOU

• Flexible working policy
• Bonus and equity plans
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs 
• An employer that values all aspects of Diversity and respects every individual’s story

    
GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.