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NOC Operator

Requisition Number:  18140
Contract Type:  Permanent
Location(s): 

Bucharest, RO


NOC Operator 1

ROLE DESCRIPTION SUMMARY

As NOC Operator, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. In this position you will be responsible for the effective management and operations of the various supplier platforms and terminals deployed across the SES global environment and for the monitoring and management of all network components in the provision of SES services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, and you will work together with other team members to driven to provide an extraordinary customer experience.

 

You will be responsible for (this is not an exhaustive list):

  • Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
  • Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required
  • Gather, organize, and analyze large amounts of data with speed and accuracy to effectively resolve issues and ensure high level of customer satisfaction
  • Liaison point into technology IP infrastructure, platform and IT for escalations/improvements (depending on the different domains of the end 2 end service)
  • Fault resolution on ‘customer network equipment’ and fault identification end to end up to the customer’s PoP (handover point)
  • Provide exceptional customer support and serve as the main point of contact for all network related issues providing clear updates to L1 team members.
  • Responsible for all escalations to L3 technical resources within SES as required.
  • Planning of platform and terminal resources and scheduling for activation
  • Performance tracking and reporting of platforms and terminals
  • Customer ‘on site’ platform and terminal equipment management including troubleshooting and performance reporting
  • Ensure readiness of platforms for service activations/changes/deactivations
  • Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues

 

YOUR PROFILE

 

Must Have:

  • Highschool / Vocational schools/ Certifications Studies in Telecommunications, Information Technology coupled with min. 2 years experience or Engineering University degree
  • Fluent in English (written and verbal)
  • Willingness to work shift.
  • Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
  • Ability to multitask by managing, tracking, and resolving multiple issues simultaneously
  • Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues
  • Ability to work under pressure in a fast-paced environment 
  • Excellent teamwork and cross-functional cooperation 

 

Nice to Have

  • Experience in managing IP Addresses
  • Experience managing DNS/DHCP servers and services.
  • Knowledge of troubleshooting of operating systems (Windows, Linux) 
  • Experience using network automation tools and technologies
  • Experience of LAN/WAN technologies
  • Understanding of ISP backbone networks and associated services.
  • Understanding of OSPF, MPLS, BGP, MPLS services
  • Understanding of RF Technologies
  • Knowledge of Network Management Systems
  • Technical support experience in the satellite or wireless communications industry
  • Knowledge of the Satellite or Telecommunications / Satellite industry will be a plus
  • Knowledge MEO or LEO satcom services is a big plus
  • Experience of setting up satellite links (L2/L3) in point to point or point to multi-point
  • Knowledge of VAS and Cloud services
  • Knowledge of VSAT based satellite services
  • Understanding of link budget analysis 

 

WHAT’S IN IT FOR YOU

  • Full-time
  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plan
  • A range of wellness activities and employee assistance programs 
  • An employer that values all aspects of Diversity and respects every individual’s story

 

 

GOOD TO KNOW

Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life. 

Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.

SES is an Equal Opportunity Employer and welcomes diversity!

For more information on SES, click here.

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