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IT Service Desk Agent

Requisition Number:  15256
Contract Type:  Permanent
Location(s): 

Bucharest, RO

ROLE DESCRIPTION SUMMARY

 

Here at SES we do extraordinary in space so that we can deliver amazing experiences everywhere on Earth. With over 70 satellites in two different orbits, our reach is unlike any other.

 

Are you a customer service oriented person who thrives in an international and dynamic environment with growth opportunities? If so, our IT Service Desk Agent role could be for you.

 

In this position, you would be responsible for providing support to all business services and applications deployed within SES. You get to solve various customer requests and interact with multiple stakeholder groups. In addition to ticket management, the function also includes support via telephone, remote support, and hands on. This position may require working earlier or later hours outside of standard business hours.

 

If this sparked your interest, please click on the link below to read more:

 

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

 

  • Provide first level Incident logging and resolution, or re-assignment to other teams and Service Request Fulfilment for IT Services
  • Take ownership and responsibility for assigned Incidents, Requests, or Tasks and follow them up until solved and keep the user up to date
  • Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests and task assignments.
  • Participate in the monitoring of the SES IT landscape via the use of monitoring tools, dashboards, and alert notifications.
  • Actively participate to the Lifecycle management of all End User Computers within SES including: Deployment, MaintenanceRenewalDisposal, Management
  • Participate in after-hours on-call rotation for end-user support

 

 

COMPETENCIES

 

  • Be absolutely service and customer oriented
  • Ability to work internationally in a matrix-managed, results-oriented environment
  • Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity

 

 

QUALIFICATIONS & EXPERIENCE

 

  • Degree in in Information and Communications Technology (ICT), Computer Science, Computer Engineering or any other Techical background
  • Any experience in customer service is a plus
  • Fluency in English mandatory, any other language is considered an asset
  • Positive attitude and eager to learn

 

 

WHAT'S IN IT FOR YOU:

 

  • Flexible working policy
  • Training for this role
  • Bonus and equity plans
  • Meal tickets and health insurance
  • A range of wellness activities and employee assistance programs 
  • An employer that values all aspects of Diversity and respects every individual’s story

 

GOOD TO KNOW


SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

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