IP Operations Engineer 1 1

Role description summary

The IP Operations Engineer provides advanced technical support for the Network Operations Center (NOC), ensuring the stability, performance, and reliability of IP/MPLS, Optical, and Satellite systems. This role serves as a key escalation point for complex incidents and plays a vital role in proactive network management, service restoration, and process improvement. The IP Ops Engineer collaborates closely with internal and external teams to maintain service excellence and operational efficiency in a 24/7 global network environment.

primary responsibilities

• Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance.
• Incident and Escalation Support (Shared Responsibility): Respond promptly to complex technical and hardware/software issues pertaining to the network. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed.
• Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience.
• Change Management (Shared Responsibility): Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Execute implementation to ensure changes are executed effectively without disrupting network performance.
• Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities.
• NOC L2 Support (Shared Responsibility): Deliver 24/7 second-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents.

competencies

• Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms.
• Technical Proficiency: Skilled in advanced networking technologies including DIA, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco NCS, ASR, ASA, Catalyst family and Juniper MX, SRX and EX series, SDWAN appliances Versa and Xiplink.
• Analytical Problem-Solving: Ability to identify trends, analyze telemetry behavior, interpret configuration data, and troubleshoot monitoring or data integrity issues across multi-vendor environments.
• Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts.
• Cross-Team Collaboration: Strong communication and coordination skills enabling collaboration with NOC teams, engineering groups, teleports, and vendors.
• Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure.
• Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions.
• Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment.

Qualifications & ExperienCE

Required

• 8-10 years of technical support experience in satellite, wireless communications, or network operations environments
• Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, ISIS, MPLS and SDWAN.
• Proficiency with key platforms such as Cisco NCS, ASR, ASA, Juniper MX, and EX series.
• Experience in network troubleshooting, load balancers, VPNs, and firewalls.
• Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss, Netcool) and other monitoring tools.
• ITIL Certification or demonstrated equivalent experience with incident and change management processes.

Preferred

• Bachelor’s degree in Telecommunications, Information Technology, or related field.
• CCNP, JNCIS, or equivalent certification.
• Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives.
• Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools.
• Experience with scripting (Python, PowerShell) for tooling validation or data extraction.